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Why am I not getting any signals on my mobile set?

You need to manually select the network, stepwise guide to network selection

Network Selection
There are two methods to select network.
a. Automatic Selection:
i. On reaching the international destination switch off handset and then switch on again for Automatic Network Selection.
b. Manual Selection:
i. Go to

MOTOROLA handsets : Menu - Settings - Select - Network - Select - Available networks - Select - Network - View - Register

NOKIA handsets : Menu - Settings - Select - Phone Settings - Select - Network selection - Select - Manual - OK - Network - Select

NOKIA (Symbian S60) handsets : Menu - Tools - Settings - Network - Operator selection - Manual - OK - Network - OK

LG handsets : Menu - Connectivity – Network - Network selection - Selection mode – Manual -OK – Network select – OK

PANASONIC handsets : Press Menu key - Settings - Select - GSM network - Select - New network - Select - Network - Select

PHILIPS handsets : Menu - Settings - OK - Network - OK - Register again - OK - Manual - OK - Network - OK

SAMSUNG handsets : Menu - Network services - Select - Network selection - Select - Manual - Network - Select

SIEMENS handsets : Menu - Settings - Select - Network - Network info - Select - Network - Select

SONY ERICSSON handsets menu 1 : Menu - Connectivity - Yes - GSM networks - Yes - Select network - Yes - Network - Yes

SONY ERICSSON handsets menu 2 : Menu - Settings - Select - Connectivity - Select - GSM networks - Select - Select network - Select - Network - Select

BLACKBERRY handsets:
1. Go to Options
2. Then Mobile Networks
3. Network Selection Mode should be changed to Manual
4. Scan for available networks and select the appropriate network

BLACKBERRY BOLD (9000) & STORM :
1. Go to Options
2. Then Mobile Networks
3. Network Selection Mode should be changed to Manual
4. Scan for available networks and select the appropriate network
5. Network Mode should be set to 2G instead of 3G or 2G&3G

Can I give my hotel phone number to be contacted on by Telenor, to avoid additional charges?

Yes you can give your hotel number and your room number details in the complaint form at this link

Where do I log the complaint if I am still having problems?

If your problem is still not resolved please fill in the complaint form and we will solve your issue on priority.

Will I be able to use Value Added Services on IR?

The following services may not work on IR.
1. Conference Call
2. Voice Mail
3. CLI
4. Call Waiting
5. Call Forwarding

My mobile displays 'Emergency calls only', why?

You are not able to use or choose the MCP network, either international Roaming in now active on your subscription or MCP network in down. However, you can make emergency calls. Please use the online complaint form.

Do I have to change the SMS Message settings while on IR?

No, after you have selected the network successfully, you will not need to change the SMS settings and you will be able to enjoy our Messaging services.

What do I need to do when I reach my destination?

When you reach your destination, you need to select the network.

Network Selection

There are two methods to select network.
1. Automatic Selection:
On reaching the international destination switch off handset and then switch on again for Automatic Network Selection.
2. Manual Selection:

Go to
MOTOROLA handsets : Menu - Settings - Select - Network - Select - Available networks - Select - Network - View - Register