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Policies

Security Deposits
Following are the minimum Security Deposits for purchase of Persona Price Plans. f

Price Plan Minimum Credit Limit
  Easy Rs 1200
  Simple Rs 1500
  Free Rs 3500

Security deposit for nationwide access is equal to price plan minimum credit limit.
For International dialing access, minimum security deposit is Rs. 2000 or price plan credit limit which ever is higher.
For International roaming, minimum security deposit is Rs. 15,000.
For more details, visit the nearest Telenor Sales and Service Center, or call 345 from your Telenor subscription.

Credit Limit Alerts
To help you stay in control of your usage, credit limit alerts are sent to you at different usage levels. These alerts are as follows.

  Alert   Category   When the Accumulated   Charges  in your Persona   Account reaches  or exceeds:    Advisory
  1st SMS   alert   70% of your total Credit Limit    A notification to alert you on    the status of your    Accumulated Charges.
 2nd SMS  alert   90% of your total Credit Limit    Your number is put on    restriction and you are   encouraged to make payment   to get your number restored.
 3rd SMS  alert   95% of your total Credit Limit   Your number is put on   suspension and you are   encouraged to make payment   to get your number restored.

Payment Policy
The bill becomes due immediately after your invoice is generated. Please pay your bill with in 15 days of your invoice date to avoid suspension of your account. To know your bill SMS ‘Bill’ to 345, Call 345 or visit Web Self Care.