You can get a new SIM at the price of Rs.100. For this purpose the SIM needs to be in your name.

Telenor Prepaid is available in over1100 destinations. You can buy the connection from Telenor Sales and Service Centre, Franchise and Telenor sales outlets.

A new talkshawk prepaid starter pack contains a new talkshawk prepaid SIM and a user guide explaining how to get started.

If your current Telenor subscription is djuice or Azadi package, you can convert to Telenor talkshawk after 1 day. You can keep the same number.

Conversion From Conversion to Required Package Conversion Charges in Rupees Number of days restriction before conversion Talkshawk Azadi Free 1 Day Talkshawk djuice Rs. 50 (inclusive of tax) 1 Day Azadi Talkshawk Rs. 50 (inclusive of tax) 1 Day Azadi djuice Rs. 50 (inclusive of tax) 1 Day djuice Talkshawk Rs. 50 (inclusive of tax) 1 Day djuice Azadi Free 1 Day

A. There are three ways to recharge your talkshawk subscription using a Telenor scratch card:

1. Go to talkshawk menu in your SIM
a. Select prepaid services.
b. Select recharge.
c. Enter 14-digit scratch card number.

2. Recharge via calling 555 from your mobile phone
a. Scratch the 14 digit code
b. Dial 555 and follow the instructions
c. Enter 14 digit number when prompted

3. Dial *555*14-digit number# from your mobile phone and press Send/OK button.

There are three ways you can check your balance:

1. Go to Telenor menu in your SIM

a. Select prepaid services
b. Select balance

2. Dial *444# from your talkshawk subscription and press OK/Send button to get your balance checked.
3. Dial 555 from your talkshawk subscription and press 2 for balance inquiry.

Yes, you can get a special number of your choice if it’s available and not already sold to somebody else. Please check by visiting the nearest Telenor Sales & Service Center.

There are two ways to access and download contents.

1. Via the Telenor Web site

	Log on to Content_Download.
	Access Content Page for access to content catalogue.
	Choose content item for download from various categories.
	Follow the instructions i.e. content key word and code.

2. Via Telenor WAP Portal.

	Log on to Telenor WAP portal from your mobile phone.
	Access the content page and respective content item for downloads.
	Please note that the content is directly downloadable from WAP portal.
	Moreover, there are other new items that could be accessed and read from WAP portal.

It is important to note that the content download is handset dependent. Check if your handset supports the content, you are trying to download by visiting www.telenor.com.pk or call 345 for assistance. Moreover, some content are GPRS dependent, kindly configure your handset for GPRS settings before downloading such content.

WAP stands for Wireless Application Protocol, a standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages.

Telenor prepiad WAP portal is a customized internet portal which can be accessed by Talkshawk subscribers on their mobile phones.

GPRS stands for General Packet Radio Service. It is a service whereby a customer can browse the internet via mobile phone. Moreover, customers can use their mobile phones as external modems, sync them to their laptops /computers and browse the internet via GPRS.

MMS stands for Multimedia Messaging Service. You can send and receive multimedia content such as audio/video clips and pictures using MMS service. It is important to note that one's mobile phone needs to be configured for MMS settings to use MMS service.

You can set up your handset for GPRS/WAP and MMS in the following ways:

1. Via Telenor Prepaid Website

	Log on to talkshawk website www.telenor.com.pk
	Go to handset settings page.
	Select your handset, model type and desired settings and save the settings retrieved OTA (over the air).
	Incase settings are not available on website.

2. Via Call Centre

Call 345 and speak to Customer relations officer for settings.

Yes you can if you have sufficient balance to make this call, all you need to do is add 00 or + before dialing the country code and number e.g. for UAE, the number would be 00971xxxx.

Yes, you can take your talkshawk SIM to the follwing listed countries,

S.no. Operator Country 1 Mobily  Saudi 2 Kivystar Ukraine 3 Pannon Hungary 4 DTAC Thailand 5 Grameen Phone Bangladesh 6 Telenor Sweden 7 MTN SA 8 ETISALAT UAE 9 TDCA Afghanistan 11 O2  Germany 12 Orange  Spain 13 Bougeuys France 14 Nawras  Oman 15 Areeba Cyprus 16 STC Saudi 17 Wataniya Maldives 18 Aktel Bangladesh 19 TnM Norway 20 Vodafone Turkey 22 Base Belgium 23 Turkcell Turkey 24 Mobitel Sri Lanka 25 Vodafone  UK 26 Cosmote  Greece 27 Mobile One Singapore 28 TMN  Portugal 32 Orange France 33        Montenegro

You need to have your International Roaming activated by visiting the nearest Telenor Service Center before traveling abroad.

Hot codes provide you direct access to the desired information on self service. 345661 and 345662 are the hot codes to convert package plan from Telenor AZADI/Djuice to Talkshawk.

Menu Level Package Type Option Reached English-Urdu  Billing information Post Paid Billing information 345101-345202  Package Plan and FnF Pre and Post Paid Package Plan Info and FnF Info    345110-345220  VAS, GPRS, SMS &  Data Service Info Pre and Post paid VAS, GPRS, SMS & Data Service Info    345330-345440  Coverage info and  Latest offers Pre and Post paid Coverage info and Latest offers info    345616-345717  Scratch card &  Eload info Prepaid Scratch card & Eload info    345181-345191  Policies and Procedure Pre and Post paid Policies and Procedure info    345030-345040  Package info and  conversion Prepaid Package info and Package conversion    345661-345662

You can provide feedback on your talkshawk subscription by filling in the online help form available on www.telenor.com.pk or call 345 and speak to one of our customer relations officers.

If the customer 's account has been too low to perform any chargeable activity or the validity of the recharge has been expired for a continuous period of 90 days, Telenor may terminate the account, seize the account balance and recycle the number. If there is no outgoing chargeable activity by the customer for a continuous period of 1 year, irrespective of the account balance of the customer, Telenor may also terminate this account, seize the account balance and recycle the number.