No change, all existing Talkshawk customers (both TS 30 sec & TS per sec) will remain on their current packages.

All Azadi customers will be moved to Talkshawk Har minute package. New rates & features will be applicable from 27th November, 2007. Balance validities will remain as it is.

Customer will have to call 345 661 to migrate to this new package.

All current and new customers can migrate to this new package

Migration charges for time being are Rs 25 (inclusive of tax)

All registered onnet FnF numbers will remain as they are, offnet numbers will be not be effective. And the new rates will be applicable

TFnF administration process will remain the same. Call 555 to add FnF

All registered onnet FnF numbers will remain as they are, offnet numbers will be not be effective. And the new rates will be applicable

All the IDD rates will remain the same and will be on per minute pulse

All registered onnet FnF numbers will remain as they are, offnet numbers will be not be effective. And the new rates will be applicable

All the validities will remain the same – unlimited validity

You need to buy any Telenor connection and migrate to Talkshawk Har minute. Telenor connections are available in over 500 destinations. You can buy the connection from Telenor Sales and Service Centre and Telenor sales outlets.

There are three ways to recharge your Telenor talkshawk Har minute subscription using a Telenor scratch card

1	Go to Telenor talkshawk Har minute menu in your SIM
	a Select prepaid services b Select recharge. C Enter 14-digit scratch card number.
2	Recharge via calling 555 from your mobile phone.
	a Scratch the 14-digit code. b Dial 555 and follow the instructions. C Enter 14 digit number when prompted.
3	Dial *555*14 digit number# from your mobile

There are three ways you can check your balance:

1	Go to Telenor menu in your SIM
	a Select prepaid services b Select balance
2	Dial *444# from your Har min subscription and press OK/Send button to get your balance checked.
3	Dial 555 from your Har minute subscription and press 2 for balance inquiry.

Yes, you can get a special number of your choice if it’s available and not already sold to somebody else. Please check by visiting the nearest Telenor Sales & Service Center.

There are two ways to access and download contents.

1. Via the Telenor Web site

	Log on to Content_Download.
	Access Content Page for access to content catalogue.
	Choose content item for download from various categories.
	Follow the instructions i.e. content key word and code.

2. Via Telenor WAP Portal

	Log on to Telenor WAP portal from your mobile phone.
	Access the content page and respective content item for downloads.
	Please note that the content is directly downloadable from WAP portal.
	Moreover, there are other new items that could be accessed and read from WAP portal.

The handset needs to be configured for GPRS settings for downloading content. It is important to note that the content download is handset dependent check if your handset supports the content you are trying to download by visiting www.telenor.com.pk or call 345 for assistance.

The following table illustrates all the possible conversion scenarios from one Telenor package to another.

Conversion From Conversion to Required Package Conversion Charges in Rupees Number of days restriction before conversion Talkshawk   classic Talkshawk Har minute Free 1 Day Talkshawk   classic djuice Rs. 50 (inclusive of tax) 1 Day Talkshawk       Har minute Talkshawk classic Rs. 50 (inclusive of tax) 1 Day Talkshawk    Har minute djuice Rs. 50 (inclusive of tax) 1 Day djuice Talkshawk classic Rs. 50 (inclusive of tax) 1 Day djuice Talkshawk Har minute Free 1 Day

Hot codes provide you direct access to the desired information on self service.
Hot codes for Telenor Talkshawk Har minute

Menu Level Package Type Option Reached English-Urdu  Billing information Post Paid Billing information 345101-345202  Package Plan and FnF Pre and Post Paid Package Plan Info and FnF Info    345110-345220  VAS, GPRS, SMS &  Data Service Info Pre and Post paid VAS, GPRS, SMS & Data Service Info    345330-345440  Coverage info and  Latest offers Pre and Post paid Coverage info and Latest offers info    345616-345717  Scratch card &  Eload info Prepaid Scratch card & Eload info    345181-345191  Policies and Procedure Pre and Post paid Policies and Procedure info    345030-345040  Package info and  conversion Prepaid Package info and Package conversion    345661-345662

WAP stands for Wireless Application Protocol. It is a standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based web pages.

Telenor prepiad WAP portal is a customized internet portal which can be accessed by Telenor prepaid subscribers on their mobile phones.

GPRS stands for General Packet Radio Service. It is a service whereby a customer can browse the internet via mobile phone. Moreover, customers can use their mobile phones as external modems, sync them to their laptops /computers and browse the internet via GPRS.

MMS stands for Multimedia Messaging Service. You can send and receive multimedia content such as audio/video clips and pictures using MMS service. It is important to note that one's mobile phone needs to be configured for MMS settings to use MMS service.

MMS stands for Multimedia Services. You can send and receive multimedia content such as audio, video clips and pictures using MMS service. It is important to note that handset needs to be configured for MMS settings for using MMS service.

Yes you can if you have sufficient balance to make this call, all you need to do is add 00 or + before dialing the country code and number e.g. for UAE, the number would be 00971xxxx.

Yes, you can take your talkshawk SIM to Afghanistan, Cyprus, Germany, Hungary, Maldives, Saudia Arabia, South Africa, and UAE. More countries will be on board soon.

You need to have your International Roaming activated by visiting the nearest Telenor Sales & Service Center before traveling abroad.

You can provide feedback on your Telenor subscription by filling in the online help form available on www.telenor.com.pk or call 345 and speak to one of our customer relations officers.

If the customer 's account has been too low to perform any chargeable activity or the validity of the recharge has been expired for a continuous period of 90 days, Telenor may terminate the account, seize the account balance and recycle the number. If there is no outgoing chargeable activity by the customer for a continuous period of 1 year, irrespective of the account balance of the customer, Telenor may also terminate this account, seize the account balance and recycle the number.