Free SMS will be confiscated if customer migrates to any other price plans - e.g if some customer subscribes to Free SMS while being on TS 30 sec price plan and then migrates to TS A1; Free SMS will be confiscated.

Free SMS will be awarded at the instant activation via 555 IVR is done - after deduction of fee from customer account.

Validity of Free SMS is 15 days, all unused Free SMS will be confiscated on the 16th day.

However, if some customer re-subscribes before expiry date, unused Free SMS will be added to the new Free SMS and validity will be set for 15 days.

If validity of main rupee account expires, free SMS will be confiscated.

On subscriber life cycle state change (e.g if customer is blocked or balance becomes -3) customer will not be allowed to use free SMS.

Free SMS balance can be checked through USSD *111# and also via calling 555 IVR.

No, free SMS can only be used for sending On-net SMS – Telenor to Telenor only.

No, free SMS cannot be used for sending messages to short codes/VAS services.

Main recharge account will not be affected in any way. Expiry of free SMS & main account are independent.

Yes, customers can re-subscriber to this service by calling 555

The new Free SMS will be added to the existing unused sms

And new validity of 15 days will be set

Customer would be allowed to use free SMS while being in negative balance.

No, this service can only be activated by calling 555 IVR.