|
How can customer activate this Service?
Customer needs to dail*345*200#.
What are the activation Charges?
Activation charges are Rs 7 + tax (Rs. 8.37), which will be deducted at the time of activation.
What is the validity of this service?
1 calendar day (same day as activation) if subscription is done before 4:30pm and 2 calendar days if activation is done after 4:30 pm for Talkshawk 30sec, A1 and Talkshawk Har min & before 12am.
What is the time period during which customer can call for free?
Time window for discounted calls is from 9 am to 5 pm for Talkshak Har min, 30 sec and A1.
What will happen in case of price plan change / migration?
In case subscriber migrates from TS 30 Sec to another price plan, the service will be deactivated.
Can this service be activated by any other way?
Yes this service can also be activated by dialling *345*200#
Can Discounted calls be made to other mobile operators or PTCL?
No, discounted calls can only be made onnet i.e. Telenor to Telenor.
What will happen if a customer starts calling from 9am to 5pm without activating this feature through 555 SMS?
Standard call rates will apply.
What will happen to Free Minutes that customers have?
If a customer has free minutes in his/her account and then activates this service then free minutes will be consumed first (even in the 9am to 5pm time period). This applies to the voice bundle minutes too.
What is the last date to activate this feature?
This is a limited time offer. Last date will be communicated later.
What will happen if a call was initiated before 9am and continues past 9am?
The entire duration of the call will be charged at standard rates, even if part of it is past 9am. Only calls initiated after 9am will be discounted.
Can customers re-subscribe to this service?
Customers can only re-subscribe to this service after their existing subscription has expired (after 12am at night) . For subscription write 7 and SMS to 555.
|
