How can customer activate this Service?
The customer needs to call 555 IVR and press 5 to activate this service.
What are the activation Charges?
Activation charges are Rs 49 + tax, which will be deducted at the time of activation through 555 IVR.
What is the validity of this service?
15 days, from the day customer activates this service via 555 IVR.
If validity of main recharge account expires, customer would not be allowed to make free calls.
On subscriber life cycle state change (e.g if customer is blocked or balance expires) customer will not be allowed to make free calls.
What is the time window during which customer can call for free?
Time window for free calls is from 11 am to 2 pm
What will happen in case of price plan change / migration?
In case subscriber migrates from one price plan to another, the service will be deactivated.
Can this service be activated by any other way?
No, this service can only be activated by calling 555 IVR.
Can Free calls be made to other mobile operators or PTCL?
No, free calls can only be made to on-net calls – Telenor to Telenor only.
What will happen to the main balance with reference to free calls during 11 am to 2 pm time window?
Main recharge account will not be affected in any way, if the customer makes calls to any Telenor number.
What will happen if some customer start calling from 11am to 2pm without activating this service via 555 IVR?
Standard call rates as per the price plan will apply.
What will happen to Free Minutes that customer have from previous campaign?
If some customer have free minutes in his/her account; and then he/she activates this service, free minutes will be consumed first.
What is the last date to activate this feature?
This is a limited time offer. Last date will be communicated later.
Can customers re-subscribe to this service?
Customers can only re-subscribe to this service, once their current 15 days are completed. For subscription, call 555.
What will happen if a call starts before 11 am? Will it be charged after 11 am?
The call will be charged unless originated after 11 am.
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