| Q. |
What is Missed Call Alerts (MCA)? |
| A. |
Missed Call Alerts (MCA) service allows customers with an easy to use call
logging and notification service, for calls received when the called party was not reachable. It is a unique, beneficial and all times effective service that
essentially notifies you about the calls which you did not answer even if your handset is switched off. |
| Q. |
How do I Subscribe/activate Missed Call Alerts Service? |
| A. |
Telenor customers can subscribe/activate this service by the following ways |
 |
Call Telenor Call Center by dialing 345 |
|
Visit any nearest Telenor Sales and Service Center |
|
Write MCA and SMS it to 345
|
| Q. |
What are the charges for Missed Call Alert Service? |
| A. |
Activation: Rs.30+Tax
|
| |
Weekly recurring: Rs. 3+Tax applicable after 60 days of activation |
| |
Each SMS to 345 costs an additional (2 Rs. + Tax). |
| |
Service activation is free of cost for postpaid users. |
| |
Please note existing Customers before 20th March will be charged Rs.3+Tax per week after 20th May |
| Q. |
Under what conditions will I receive missed call alerts? |
|
You are Busy |
|
You are out of coverage area |
|
Your cell is switched off |
|
There is no reply from your side |
Note: This service can be enabled on the above mentioned scenarios. But its best utility is under the scenarios 2&3 as customers already get missed call indications for the scenarios 1&4. So MCA would work for the conditions 2&3
Q. |
Would I need to do any changes in the handset settings for the activation of this service? |
| A. |
No! All the changes are done automatically |
| Q. |
How would I know about a new notification? |
| A. |
You would be informed about any new notification via short message. |
| Q. |
Will I be able to receive missed call notifications when I am roaming internationally? |
| A. |
Yes. |
| Q. |
If someone has called 3 times and I was not reachable, will I receive three separate notifications? |
| A. |
You will receive a notification along with the frequency (number of times, a missed call is received from a specific number). |
| Q. |
Would Missed Call Alert service affect my regular calls? |
| A. |
No. |
| Q. |
Is there a possibility that the Missed Call Alerts service is deactivated all by itself? |
| A. |
No! You have to deactivate the service yourself. You can
deactivate the service by the following ways:
|
|
Call Telenor Call Center by dialing 345 |
|
Visit any nearest Telenor Sales and Service Center |
|
Write DMCA and SMS it to 345 |
|
