 Who will qualify for this campaign?
Subscribers who have not used their Telenor SIMs since 1 May 2009 are eligible for this campaign.
 How do I check if I am eligible for this campaign?
Send an SMS containing 'FREE' to 2222 or call IVR 2222 to check if you are eligible for this campaign.
How do I get free minutes and free SMS?
By calling IVR 2222 or sending an SMS containing 'FREE' to 2222 you will receive 100 free minutes and 100 free SMSs within next 48 hours
Can we migrate to other packages?
When a subscriber migrates to any new package his/her free minutes and SMS will be confiscated.
How does Free minutes work?
Free minutes will be counted on per minute pulse and is not dependent on the package pulse. Which means If subscriber on "TS har second" makes 1 second call it will be counted as 1 complete free minute. Also if subscriber on "TS 30 second" makes 20 second call it will be counted as 1 free minute.
What happens if I subscribe to SMS bundling option?
The SMS" purchased will be added to the already FREE SMS" provided.
What happens if I subscribe to Voice bundling option?
The Minutes purchased will be added to the already "FREE Minutes" provided.
What will happen to the validity of Free Minutes/SMS if I subscribe to Voice/SMS bundling option?
The validity will be increased and set to the new validity of all free minutes/SMS available.
How can customer check Free minutes & Free SMS Account information?
Free minutes can be checked through USSD *222#
Free SMS balance can be checked through USSD *111#
Can Free minutes be used for making calls to other mobile operators or PTCL?
No, free minutes can only be used for making onnet calls - Telenor to Telenor only.
Can Free SMS be used for other mobile operators?
No, free SMS can only be used for sending onnet SMSs - Telenor to Telenor only.
What is the process of getting a SIM replacement?
Incase the customer’s SIM is damaged/lost he/she will get a FREE SIM replacement.
Campaign Start date: 28th Dec. 2008
Campaign End date: Limited Time Offer
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