Telenor Pakistan - Talkshawk Economy Package

Let your voice reach everyone! With Telenor Talkshawk Economy!

Now call on all networks at amazing call rates with Telenor Talkshawk Economy. This service allows you to talk to your friends and family on all networks at very low call rates along with the freedom to recharge through Easyload and a lot more.

Offer Details
Charges
Terms & Conditions
How to Recharge
Hot Codes
FAQs

Offer Details

From 1st October onwards, Talkshawk 24 Hrs customers can convert to Telenor Talkshawk economy for Rs. 15 (inclusive of tax). Talkshawk Har Minute, Har Second, A1, 63 prepaid customers can convert to Telenor Talkshawk economy for Rs. 10 (inclusive of tax)
- With IVR Dialing 345661/345662: Rs.0.25 exclusive of tax
- Or with SMS Sending "Migrate" to 345: Rs.2/SMS exclusive of tax.
- (Click here to view migration procedure)
Balance validity is limited, based on recharge.
19.5% FED applies on usage and 10% withholding tax applies on recharge.
Click here for IVR MAP

Charges and Information

Tariff
To another Telenor number.	Rs. 1.80 (per min)
To any other Mobile number	Rs. 1.80 (per min)
To any other PTCL number	Rs. 1.80 (per min)
Friends & Family Telenor-Telenor(6am - 6pm)	Rs. 0.90 (per min)
Friends & Family Telenor-Telenor(6pm - 6am)	Rs. 1.50 (per min)
International Call FnF Rates	Rs. 1.50 (per min)
Inclusive of Interconnect and long distance charges.
All outgoing calls/airtime usage is subject to 19.5% CED only.

Free Services
All Incoming Calls
Caller Line Identification (CLI)
Call Waiting
Conference Calling (subscription)
Roaming (anywhere in Pakistan)

SMS
Outgoing	Rs. 1.50
Incoming	Free
Outgoing International	Rs. 5

MMS, internet & WAP
Subscription	Free
MMS-Sending	Rs. 5
MMS-Recieving	Free
Internet/WAP Usage (Upload/Download per MB)	Rs. 18

Internet Bundle
Subscription Method	Dial (345901#) to subscribe to Daily Mobile Internet Package
Price	PKR 10 (including tax)
Volume Limit	3 MB
Validity	1 Day
Charging Pulse	1 KB
Bundle Balance Inquiry through USSD	Dial *999# Charges: PKR 0.1+Tax
Default Charges	Use internet on the go for PKR 1.13/64KB (inclusive of all charges)
Missed Call Alerts
Subscription	Rs. 30 + tax

* From 25^th March 2013, Talkshawk Economy price plan rates will be revised to Rs 1.8/min (both onnet & offnet).

Handset Settings:
To download Internet settings Send "ALL" to 131

Telenor talkshawk economy Friends & Family (F&F) Offer:

5 minutes FREE after EVERY 5 minutes during call on all Telenor FnF numbers. (This is Limited time Offer)
Telenor to International numbers (USA (L/M), Canada (L/M) and UK (L), China (L/M), Singapore (L/M), Spain (L), Hong Kong (M) only) Friends & Family rate is Rs 1.5 per min
Telenor to Telenor Friends & Family rate is Rs. 0.90 per min.

Content Services

SMS Content 101 short code Rs. 0.25 + content charges
MMS-WAP content Content charges + GPRS session charge

Content Download Charges (Basic Downloads)

Polyphonic Ringtones Rs. 5.00
Mono Content Rs. 2.00
Java games Rs. 25.00
Background/Logo/Wallpapers Rs. 5.00
Screensavers Rs. 5.00

How to Migrate to talkshawk economy:

Write "migrate" and send SMS to 345
The following menu will be received
Dear customer, please select the Price plan. Reply with your choice as 1, 2, 3, 4, or 5
- 1 -Talkshawk 63
- 2- talkshawk economy
- 3- Djuice
- 4- Djuice Din raat
- 5- Talkshawk 24 hour
Reply with 1, 2, 3, 4, or 5
Price Plan will be changed shortly (and subscriber will receive a confirmation SMS in case of successful Migration)
On change of Package Plan, all purchased Bundles of SMS and free minutes will be confiscated

click here for International Call Rates

Terms and Conditions

International FnF number needs to be preceded by 00 and the country prefix. E.g. to enter a UK FnF you need to add 00 followed by 44 (UK country prefix) followed by the number.
Subscriber can administrate these numbers by calling 555 or sending
SMS to 345.
To administer FnF through SMS, use the following:
- To add an FnF send "Add " to 345
- To delete FnF send "Del " to 345
- To edit FnF send "Edit " to 345
- To view FnF send "FnF" to 345
Where is the position at which you want to place the FnF number at (will be from 1 to 3) and is the mobile/PTCL number that you want as your FnF
Friends & Family administration charges through SMS are Rs.2 per SMS
3 Telenor Friends & Family numbers are available, subscribers have the option of either having all Friends & Family numbers as Telenor to Telenor. They can even have 3 numbers as Telenor to Telenor.
Friends & Family rates apply 6am-6pm for onnet.
Friends & Family functionality on all talkShawk subscribers has already been activated (there are no activation charges for this service).
Standard CED and taxes apply.

Recharge

You can recharge your Telenor talkshawk in one of the following two ways:

Scratch Cards
easyload

Recharge with Scratch Cards

You can recharge your Telenor talkshawk subscription by loading scratch cards of the following denominations: Rs.100, Rs.250, Rs.500 and Rs.1000.
Please remove the protective coating to see the 14-digit card number that you need to enter for recharging.
You can now use the 14-digit number to recharge your Telenor talkshawk in one of the following three ways:

Go to talkshawk menu in your SIM

Select prepaid services.
Select recharge.
Enter 14-digit scratch card number.

Recharge via calling 555 from your mobile phone

Scratch the 14 digit code
Dial 555 and follow the instructions
Enter 14 digit number when prompted

Dial *555*14-digit number# from your mobile phone and press Send/OK button.

SMS example:

Your account was updated with Rs. 454.55. Current Balance is Rs. 1500.00.

Via calling 555 from your mobile phone

Once you have entered the 14-digit scratch card number, you will receive an incoming SMS confirming that you have recharged your Telenor talkshawk connection.

Recharge With easyload
Now you can decide how much you want to pay to recharge your Telenor talkshawk account. Use easyload!

Visit any Telenor Sales & Service Centre, Franchise or easyload Agent and recharge your Telenor talkshawk account from anywhere between Rs. 20 and Rs. 5,000.

You get ultimate flexibility with easyload – Load any amount from Rs. 20 to Rs. 5000. ("unlimited validity" needs to be omitted as Talkshawk does not offer unlimited validity).

How it works

Visit any Telenor easyload retailer.
Ask the easyload retailer to credit your account with the required amount.
Give the easyload retailer your Telenor talkshawk number along with the payment.
The easyload retailer will transfer the required balance to your account.
You will receive an SMS confirming that your Telenor talkshawk account has been recharged worth the amount you have paid (10% tax will be deducted automatically from the transferred amount).
You can check your new balance by dialing *444# and press Ok/Send button from your Telenor talkshawk , by dialing 555 from your Talkshwk subscription or via Telenor SIM Menu.
If you have trouble recharging your account please call 345 from your Telenor talkshawk for assistance.

With effect of 17/03/2011, 19.5% FED applies on usage
11.5% withholding tax at recharge

Balance Inquiry

Check your Telenor talkshawk balance in one of the following two ways:

Via Short Code.
Via Telenor SIM Menu.

Via Short Code

Dial *444# from your Telenor talkshawk.
Press Send:
You will receive your balance as display text on your handset.

Via Telenor SIM Menu

Select the following from your Telenor handset:
Telenor Services.
talkshawk Services.
Balance.
You will receive your balance as display text on your handset.

Scratch Cards Validity

Rs. 1000 360 days
Rs. 500 180 days
Rs. 250 90 days
Rs. 100 30 days

Easyload Validity

Rs. 1000 and above 360 days
Rs. 500 to 999 180 days
Rs. 250 to 499 90 days
Rs. 100 to 249 30 days
Rs. 20 to 99 15 days

Hot Codes

Menu Level	Package Type	Option Reached	English-Urdu
Billing information	Post Paid	Billing information	345101-345202
Package info and conversion	Prepaid	Package info and Package conversion	345661-345662

FAQs

What are the charges in case I have lost my SIM and I need a new one?
You can get Duplicate SIM at the price of Rs.100 this purpose the SIM needs to be in your name.
Where can I buy new Telenor talkshawk subscription?
elenor Prepaid is available in over 1100 destinations. You can buy the connection from Telenor Sales and Service Centre, Franchise and Telenor sales outlets.
What is there in a new Telenor talkshawk Starter pack?
A new talkshawk prepaid starter pack contains a new talkshawk prepaid SIM and a user guide explaining how to get started.
How do I recharge my Telenor talkshawk subscription by using a Telenor scratch card?
There are three ways to recharge your talkshawk subscription using a Telenor scratch card:
- - Go to talkshawk menu in your SIM
    - a. Select prepaid services.
    - b. Select recharge.
    - c. Enter 14-digit scratch card number.
  - Recharge via calling 555 from your mobile phone
    - a. Scratch the 14 digit code
    - b. Dial 555 and follow the instructions
    - c. Enter 14 digit number when prompted
  - Dial *555*14-digit number# from your mobile phone and press Send/OK button.
How do I check my balance?
There are three ways you can check your balance:
- - Go to Telenor menu in your SIM
    - a. Select prepaid services
    - b. Select balance
  - 2. Dial *444# from your talkshawk subscription and press OK/Send button to get your balance checked.
  - 3. Dial 555 from your talkshawk subscription and press 2 for balance inquiry.
Can I get a Telenor talkshawk number of my own choice?
Yes, you can get a special number of your choice if it's available and not already sold to somebody else. Please check by visiting the nearest Telenor Sales & Service Center.
How can I access and download ringtones, pictures and games?
There are two ways to access and download contents.
- Via the Telenor Web site
  - Log on to Content_Download.
  - Access Content Page for access to content catalogue.
  - Choose content item for download from various categories.
  - Follow the instructions i.e. content key word and code.
- Via Telenor WAP Portal.
  - Log on to Telenor WAP portal from your mobile phone.
  - Access the content page and respective content item for downloads.
  - Please note that the content is directly downloadable from WAP portal.
  - Moreover, there are other new items that could be accessed and read from WAP portal.
  - What do I need to do before I start to download content?
  - It is important to note that the content download is handset dependent. Check if your handset supports the content, you are trying to download by visiting www.telenor.com.pk or call 345 for assistance. Moreover, some content are GPRS dependent, kindly configure your handset for GPRS settings before downloading such content.
What is WAP?
WAP stands for Wireless Application Protocol, a standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages.
What is the Telenor prepaid WAP Portal?
Telenor prepiad WAP portal is a customized internet portal which can be accessed by Talkshawk subscribers on their mobile phones.
What is GPRS?
GPRS stands for General Packet Radio Service. It is a service whereby a customer can browse the internet via mobile phone. Moreover, customers can use their mobile phones as external modems, sync them to their laptops /computers and browse the internet via GPRS.
What is MMS?
MMS stands for Multimedia Messaging Service. You can send and receive multimedia content such as audio/video clips and pictures using MMS service. It is important to note that one's mobile phone needs to be configured for MMS settings to use MMS service.
How can I configure my handset settings for GPRS/WAP and MMS?
You can set up your handset for GPRS/WAP and MMS in the following ways:
- - Via Telenor Prepaid Website
    - Log on to talkshawk website www.telenor.com.pk
    - Go to handset settings page.
    - Select your handset, model type and desired settings and save the settings retrieved OTA (over the air).
    - Incase settings are not available on website.
  - Via Call Centre
    - Call 345 and speak to Customer relations officer for settings.
    - How can I call abroad from my mobile phone??
    - Yes you can if you have sufficient balance to make this call, all you need to do is add 00 or + before dialing the country code and number e.g. for UAE, the number would be 00971xxxx.
Can I take my Telenor talkShawk subscription and use it abroad?
Yes, you can take your talkshawk SIM to the follwing listed countries,

Sr.No	Operator	Country
1	TDCA	Afghanistan
2	Areeba	Afghanistan
3	Etisalat Afgh	Afghanistan
4	Orascom	Algeria
5	Optus	Australia
6	Azercell Telecom	Azerbaijan
7	Grameen Phone	Bangladesh
8	Axiata Bangladesh	Bangladesh
9	Warid Bangladesh	Bangladesh
10	KPN Belgium	Belgium
11	Mobistar	Belgium
12	Rogers	Canada
13	Fido	Canada
14	Areeba	Cyprus
15	Etisalat Egypt	Egypt
16	Mobinil	Egypt
17	Bougeuys	France
18	Orange France	France
19	O2	Germany
20	Cosmote	Greece
21	CSL	Hong Kong
22	Pannon	Hungary
23	Axis	Indonesia
24	Kartel	Kazakhstan
25	Kcell	Kazakhstan
26	Wataniya KW	Kuwait
27	Digi	Malaysia
28	Wataniya Maldives	Maldives
29	Go Mobile	Malta
30	Promonte	Montenegro
31	Two Degrees	New Zealand
32	TnM	Norway
33	Maritime	Norway
34	Aeromobile	Norway
35	Nawras	Oman
36	TMN	Portugal
37	Megafon	Russia
38	Mobily	Saudi
39	STC	Saudi
40	Zain	Saudi
41	Telenor Serbia	Serbia
42	Mobile One	Singapore
43	Mobitel Slovenia	Slovenia
44	MTN SA	South Africa
45	Cell C	South Africa
46	Orange Spain	Spain
47	Telefonica Spain	Spain
48	Mobitel	Sri Lanka
49	Telenor	Sweden
50	Zain Tanzania	Tanzania
51	Vodacom	Tanzania
52	AIS	Thailand
53	DTAC	Thailand
54	Tunisie	Tunisia
55	Telsim (Vodafone)	Turkey
56	Turkcell	Turkey
57	Avea	Turkey
58	Etisalat	UAE
59	DU	UAE
60	Vodafone UK	UK
61	T Mobile UK	UK
62	Kivystar	Ukraine
63	UMC	Ukraine
64	Coscom	Uzbekistan

What do I need to do before I can use International Roaming when I am abroad?
You need to have your International Roaming activated by visiting the nearest Telenor Service Center or Calling helpline 345 before traveling abroad.
How do I provide feedback on talkshawk?
You can provide feedback on your talkshawk subscription by filling in the online help form available on www.telenor.com.pk or call 345 and speak to one of our customer relations officers.
What are the terms & conditions regarding suspension, termination or disconnection of service?
If the customer 's account has been too low to perform any chargeable activity or the validity of the recharge has been expired for a continuous period of 90 days, Telenor may terminate the account, seize the account balance and recycle the number. If there is no outgoing chargeable activity by the customer for a continuous period of 1 year, irrespective of the account balance of the customer, Telenor may also terminate this account, size the account balance and recycle the number.