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T_Telenor USB Edge Stick EG162

FAQs

  • What are the least requirements for the stick?
    The checklist of minimum requirements for your laptop is as under:
    • 300 MHz Pentium compatible CPU.
    • Windows 2000 (SP4), XP (SP1 or SP2) or Mac OS.
    • 1 USB Slot
    • 100 MB free disk space.
    • Telenor Data Package SIM Stick.
       
  • I do not have a laptop, can I connect this stick to my PC?
    Yes, as this stick is a USB edge stick it can be connected to either a Laptop or a Desktop, provided there is a USB slot in you PC.

  • From where I can buy this stick?
    Corporate customers can ask their Relationship Excutives for the EDGE stick. For personal use, you can buy this stick from Telenor Sales & Service Centers in 11 cities. Sales & Service Centers

  • I am a student; do you think I need this card/service?
    All users of EDGE-based GSM technology have the advantage of accessing services that mandate high-speed Internet use such as downloading videos, music files, multimedia messaging etc. Students can benefit from these advantages being heavy Internet users, for research, entertainment, blogging, chatting & surfing.

  • Can voice calls be made with EDGE stick?
    No, Voice call feature is not available in the USB Edge stick, although you can use the SIM in a Mobile phone to make voice calls.

  • What are the contents of Telenor USB EDGE Stick?
    The following items should be there in the box when you unpack it:
    • USB Edge EG-1550 Stick
    • Quick Start Guide
    • Warranty Sticker (pasted on Quick Start Guide)
    • EDGE, GPRS & SMS services are available. EDGE Stick does not support GSM voice calls
       
  • Can I use this Stick with any Telenor connection?
    Any GPRS enabled Telenor Postpaid SIM can be used. Performance will be the same. Special Data Packages (postpaid) are designed to provide best rates of GPRS, EDGE & SMS. Use of a Prepaid SIM is not recommended.

  • Can my existing Telenor SIM and package plan be converted to use the EDGE Stick/Data packages?
    Yes, migration from existing Telenor Prepaid or Postpaid packages is possible to any of the four data packages. Later, if needed, you can migrate your data packages to any of the Postpaid tariffs.

  • In what places can Internet be used with these Stick?
    Any town and city where Telenor service is available. Currently there are more than 1,300 destinations. These include all airports, highways, railway stations, hotels, cities and major towns. See list at: Telenor Coverage

  • Can this Stick be used internationally?
    Yes, with Telenor's International GPRS roaming- which is largest to be offered by any operator in Pakistan- you can use the Internet on your laptop in many countries. See list at: International Roaming

  • Can I choose to change the amount of the monthly line rent?
    There are four data packages with different line rents available to choose from. Subscription to SMS is optional. There is no zero line rent package.

  • Does this stick support a wireless LAN (WiFi)?
    No, Wireless lan feature is not supported by USB Edge EG-1550 stick.

  • What do I do if I already have a Telenor Postpaid package and want to get this stick?
    You can buy an EDGE Stick without the Telenor Data connection by showing the Telenor postpaid connection at the time of purchase.

  • What is the difference between Telenor EDGE stick and others?
    Other operators' products are GPRS stick / cards. These are not EDGE enabled. Telenor EDGE Stick gives you speeds up to four four-time faster than GPRS.

  • How will I receive support for the stick?
    You can receive support in either of the three following ways:
    • 1. Through Help material (supplied with the Package): Printed User Guide. It contains detailed installation and usage instructions. A soft copy of the user guide is also installed automatically with the software.
    • 2. Through web site:
      Telenor web site contain installation guide, FAQs, resolution of commonly faced warning & error messages
    • 3. Through Phone:
      In Pakistan:
      You can contact 24/7 365 days-a-year on Telenor Call Center (call 345 from a Telenor number or 111-345-100 from any other network). You can also visit nearest Sales & Service Center for limited support for installation & troubleshooting.

  • How can I claim warranty for the stick?
    Limited warranty for approximately one year from date of purchase is available. One-year replacement warranty at any Telenor Sales & Service Center. Please bring the complete package with the warranty stick and the Sales Receipt. The stick will be replaced with no questions asked.

  • Does the card need to be taken out while not in use or computer is being shut down?
    In case of a Desktop, there is no need to take out the USB when the PC is shutdown. In case of a laptop it is advisable that the stick be taken out so that the stick doesn't get damaged when the laptop is packed up in its bag