Supply Chain Sustainability

An Agreement on Responsible Business Conduct (ABC) legally obliges the supplier, having a direct contractual relationship with Telenor Pakistan, to comply with the SCP and requirements set out in the agreement on Responsible Business Conduct (ABC). By year end 2016, in Telenor Pakistan, a total number of 1720 Agreements on Responsible Business Conduct were signed.

Telenor’s Supplier Conduct Principles (SCP) are based on internationally recognized standards, including requirements on human rights, health and safety, labor rights, environment and anti-corruption. It is mandatory for all Telenor contracting parties to agree to these principles. Suppliers are legally obliged to uphold responsible business practices, monitor compliance to

Telenor’s requirements and build capacity among suppliers. In 2015-16, the supply chain responsibility focus remained on mitigation of supply chain risks, capacity building and monitoring compliance with Telenor’s requirements on responsible business conduct. It has particular emphasis on SCP areas with respect to child labor.

Mitigating Supply Chain Risk:

Monitoring Compliance:

  • Telenor Pakistan carried out 426 supplier inspections in 2016; including simplified Inspections, detailed inspections and audits
  • 79 % of the inspections were carried out unannounced
  • Approximately 82 major non-conformities were identified during the inspections, followed by immediate remedial actions

Annual Supply Chain SCP Risk Assessment:

This risk assessment of the entire supply chain is carried out annually for all suppliers and high risk sub-suppliers; based on the potential SCP risk they pose.

In 2016, Telenor Pakistan conducted SCP risk assessment of 1,665 suppliers and sub-suppliers.  Consequently, 18% suppliers were identified as high risk, and mitigation measures, covering the monitoring and capacity building, were planned accordingly.

Capacity Building in supply chain - 2016:

On a variety of areas from general HSE awareness to anticorruption, a total of 205 trainings have been conducted with over 3000 participants and 4,455 man hours. Road Safety Campaign in Supply Chain Prioritizing transparency, our reporting on non-conformities or incidents goes beyond tier 1 of the supply chain. The road and driving risks increased in our supply chain during 2016 due to remote operations, roll-out in hilly terrains, fog and smog issues. Resultantly, massive campaigns and road shows were conducted to mitigate risks regarding work-related travel.

  • E-based training on Road Safety ‘People First-Road Safety Rules Edition’ was developed and translated in local language. Through class room sessions at TP premises, 3rd party locations and supplier premises the awareness was rolled-out for;
  1. Work force in Sales and Distribution channel
  2. General suppliers
  3. USF projects
  • Driving Safety awareness sessions for suppliers in collaboration with National Highways & Motorway Police (NH&MP) were conducted

Supply Chain anti-corruption program

On a variety of areas from general HSE awareness to anticorruption, a total of 205 trainings conducted with over 3000 participants and 4,400 man hours. Telenor believes that a sustainable business means having a transparent route, firm values and a clear vision for choosing suppliers, partners and shareholders. This is the Telenor Way and is based on our Code of Conduct (CoC), our Supplier Conduct Principles (SCP) and the Telenor Values.

To ensure sustainability in our value chain we secure Agreements on responsible Business Conduct (ABC) with our suppliers. These agreements specify how Telenor and the suppliers shall work together to promote responsible business conduct in the supply chain. Telenor Pakistan Supply Chain Anti-Corruption Program 2016 included:

  1. 36 Anti-Corruption focused inspections of suppliers, during 2016.
  2. 1,000 man-hours of capacity building of suppliers through trainings & awareness.
  3. Anti-Corruption handbook development and distribution in Urdu & English languages. 4. Training content development for suppliers in local language. Conducting annual training for suppliers on Anti-Corruption.

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  1. a) Conserving the Environment Telenor Pakistan is committed to minimize its environmental impact and make all reasonable efforts to minimize use of resources like energy and raw materials. Our technology and smart services have the potential to cut global carbon emissions and, reduce resource intensity. Telenor Pakistan’s key focus is to stabilize energy consumption by improving the energy efficiency of its networks, which represent around 90 per cent of the total energy consumption.
    b) Energy Consumptions and CO2 emissions: In 2016, total energy consumption in Telenor Pakistan was approximately 557 GWh. Our energy consumption per end customer has over the last five years dropped by approximately 35 per cent. The associated emission of greenhouse gases in Telenor Pakistan is estimated to a total of 0.178 million tons of CO2. Our CO2 emissions per end customer have over the last five years dropped by approximately 32 per cent.

c) Alternate Energy Solutions: Telenor Pakistan deployed solar energy consumption system at 163 base stations (towers) during 2015, and 248 during 2016, which brings the total count to 573 by the end of 2016. Telenor Pakistan undertakes cost and energy efficient initiatives like network swaps, the sourcing of energy-efficient technologies infrastructure-sharing and more energy efficient data centers and buildings.

d) Responsible E-waste Initiatives: The growing demand for ICT products and devices, and their increasingly short lifespans, has resulted in e-waste. In this regard, Telenor Pakistan is securing sustainable waste management systems to minimize its impact on the environment. All electronic waste is reused, recycled or safely disposed according to internationally recognized standards and regulations. Our E-waste in 2015 reduced to 1,300 tons as compared to 1,953 tons of waste generation in 2014, this is 34% reduction since 2014. E-waste has further reduced to 1,129 tons in 2016,
e) Sustainable Environment Practices: Over 70 procurements at TP with a contract value greater than USD 250,000 were thoroughly evaluated on the sustainability criteria during 2015 and 2016. The purpose is to deploy eco-efficient solutions and ensure product life cycle including the safe disposal.
Telenor Pakistan has implemented Environment Management System in accordance with ISO 14001.2004 standard. The revised ISO 14001:2015 standard was implemented during 2016 which was followed by successful audit of the management system.