Overview

Telenor Group and Vision

Telenor Group is one of the world’s major mobile operators with 170 million subscribers in 12 markets across Scandinavia, Central Eastern Europe, and Asia and a workforce of over 22,000 employees committed to responsible business conduct. Our purpose of connecting customers to what matters most has been the core of our business for more than 160 years. We are driven by a singular vision: to empower societies.

For more information on The Telenor Group, please visit Telenor Group

Telenor Pakistan

Telenor Pakistan is 100% owned by Telenor Group, an international provider of high quality voice, data, content, and communication services in 12 markets across Europe and Asia. With a footprint spanning throughout the country, it has a subscriber base of over 42 Million making it the second largest mobile operator in Pakistan. Telenor launched its operations in Pakistan in 2005 and has so far invested over US$3.5 Billion in the country. Since inception Telenor Pakistan has made a contribution of over PKR 240 billion to the national exchequer in the form of direct and direct taxes. Telenor Pakistan has a workforce of over 2,500 employees (including Telenor Bank).'

 

Network and Reach

Telenor Pakistan acquired GSM license in 2005 at a price of US$291 million before staring commercial operations. In 2014 Telenor Pakistan acquired 3G license for US$147.5 million and obtained 4G/LTE spectrum last year for US$395 million. Telenor Pakistan currently has one of the largest coverage of tehsil headquarters across Pakistan reaching over 84% of the county’s population. It currently has over 10,000 Sites with over 75% of our network operating on 3G and over 40% on LTE and constantly being upgraded.

 

Creating a Digital Ecosystem

Aiming to empower Pakistan through digitalization, Telenor has developed a comprehensive digital ecosystem that offers technology-enabled gadgetry to facilitate digital penetration across all economic tiers. We a vision to empower society, an aim is to bring benefits of digital communication to the people of Pakistan and an ambition to assist the Government of Pakistan’s digitization agenda.

We have built a strong and engaging customer relationship, where we offers the most personalized and contextual offers to satisfy each customer’s digital need. My Telenor app is an example on how Telenor’s customers can easily fix any service related issues by being in the comfort of their homes and following simple instructions. With the launch of Digital Customer TouchPoint, the company has introduced the concept of self-servicing for GSM as well as Easypaisa related services.

The company’s portfolio of digital products on top of its core telco offering further bolsters its commitment towards customers and digitization. Khushhal Zamindar is another example of Telenor’s award-winning mAgri product that aims to help small-scale farmers improve their yield by multi-folds. It is a free-of-cost IVR service that provides localized advisory services. It is currently used by 4 million farmers across Punjab with 20 percent of them being women. The Digital Birth Registration piloted by Telenor Pakistan in collaboration with UNICEF aims at augmenting the rate of birth registrations across the rural areas of Sind and Punjab. The initiative not only increased birth registration rates over 200% percent, but also helped innumerable children reclaim their right to identity besides enabling the government to keep track of the population dynamics.

Easypaisa’s online payment solution Easypay has accelerated the country’s e-commerce sector by eliminating barriers in its progress. Easypay’s Escrow service gives online buyers the level of trust and reliability by withholding payments to the vendors till the buyer receives the ordered merchandise and expresses his/her satisfaction. Easypaisa mobile app enables users of other cellular networks to use Easypaisa right from the comfort of their phone screens. From recharging their mobile accounts, making cash transactions, to paying bills, the app continues to empower the Pakistani people and promote financial inclusion on a mass scale.

Telenor also focuses on digital inclusion through accelerator programs for startups and has successfully developed an ecosystem, in the form of Telenor Velocity that truly champions the cause of enabling young entrepreneurs for scaling their startup ventures.

Telenor Velocity is Telenor Pakistan’s digital startup accelerator which is one of the most sought after accelerators programs in the country. It identifies and enables promising startups to materialize their growth potential by using Telenor Pakistan’s scale and assets under expert mentorship.

 

Sustainable Development 

In addition to our focus on extending the benefits of digital communications, Telenor Pakistan contributes to society through selected social investments in focus areas such as: Digital Health, Digital Learning, Inclusion and Emergency Response. Under Digital Learning Telenor Pakistan has rehabilitated 44 schools in 4 flood affected districts, started a Safe Internet school outreach program and targeted primary schools in various districts for digital learning initiatives. The Digital Birth Registration program aims to target 700,000 children in 9 districts in its initial phase. Under its diversity and inclusion initiative, Telenor Pakistan has created dignified opportunities for persons with disabilities, with the purpose to become the most disabled-friendly organization in Pakistan in terms of employment, service, and community support, as well as running a program Naya Aghaz aimed to offer employment opportunities to women on career breaks. Telenor has made cash and in kind contribution to the society from time to time and reached out to millions of people through its early warning disaster warning system.

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Telenor Customer Care 

Telenor Customer Care

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