Press Releases

01
January 1970

Telenor Pakistan's Call Center Inaugurated

Lahore, 28 January, 2005: Telenor Pakistan (Pvt) Ltd, a subsidiary of Telenor ASA, the Norwegian mobile telecoms operator and an international leader in telecommunications industry, has opened its Call Center in Lahore today, which will be the hub to attend and respond to customer queries.

Operational 24 / 7, the Telenor Call Center is equipped with state of the art technology, offering a healthy, safe and modern environment that is ergonomically ideal for the call center operators to work. The call center currently employs 107 full time permanent employees from Lahore and Islamabad, in addition to over 60 part time data entry operators.

Conceived, designed, and setup under the international experience that the company carries, the call center and its team is an enterprise ingraining latent talents and ensuring professional and personal attitude development, which will promote and educate matured social surrounding with a positive and moderate mindset.

Present at the occasion, Tore Johnsen, CEO, Telenor Pakistan said, "Telenor success is its people. It is with this long-term, strategic vision that we have invested in capacity building and human resource development in Pakistan, along with offering employment opportunities."

"We are here to stay and add value to our selves, our company and to our community. Such resource is indeed an asset for its lifetime. Where ever they go they will add value to themselves, the company and to the nation itself," he continued.

Tore reiterated that the company strength lies in diversity and adaptability. Telenor has ensured that multi-talented team players, coming from various service background be brought together under one roof. This blending has been done in view of the customer convenience and overall satisfaction that the telecommunications market has not fully achieved so far.

Before the commencement of Call Center operations, Telenor had conducted extensive training for the capacity building of employees hired for its call center. The inauguration ceremony was followed by a Certificate and Award Distribution Ceremony where candidates successfully completing the training were awarded Training Diploma in Business & Competence Development.

Speaking at the Award Distribution Ceremony, Naila Chowdhury, Director-Customer Relations, Telenor Pakistan said, "We have the focus on grooming skilled people with the professional attitude to serve. Our extensive selection process has ensured that we have chosen the latent talent and developed them into the right blend for the company."

"In every step, Telenor intends to be customer friendly, simple and transparent. With this objective in mind, our Customer Relations Division is all geared up to deliver more than promised," she added.

For further details, please contact Helge Dietrichson
Email: helge.dietrichson@telenor.com.pk

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