Press Releases

January 1970

Telenor Pakistan introduces industry first human-assisted SMS based customer service facility - Ask346

In line with its customer centric approach, Telenor Pakistan recently introduced 'Ask 346' SMS based service, the first human-assisted SMS helpline in the country. This service would help facilitate customers who are seeking assistance for their queries.

Telenor Pakistan's ASK 346 is a unique service offering that enables customers to send their queries via SMS to 346. They will receive customized responses and customer support via SMS within ten minutes of initiating the query. This will eliminate the on-call wait time for the customers by offering swift and convenient response to their queries.

Speaking at the launch of the service, Irfan Wahab khan, Chief Marketing Officer, Telenor Pakistan said, Telenor Pakistan believes in enhancing and customizing user experience as per their changing needs. Through ASK 346, we have taken the customer support to another level where our subscribers will receive prompt responses to queries over SMS. Telenor Pakistan is committed to providing quality customer services and will continue to work towards being recognized as a customer-centric organization.

ASK 346 has the capacity to serve around 10,000 queries per day. Each query will receive an automated acknowledgement response immediately which will be followed by a human assisted response sent back to the customer within ten minutes of the original query. The charges for one SMS query stand at Re. 0.50 plus tax.

About Telenor Pakistan
Telenor Pakistan is a provider of high quality telecommunication services in Pakistan since 2005. It has 32 million subscribers, over 2800 employees and a nationwide network covering more than 8,000 cities. It holds a majority share in Tameer Micro Finance Bank Limited. Telenor Pakistan is 100% owned by Telenor ASA and adds on to operations in Asia.

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