Press Releases

January 1970

Telenor Pakistan to observe Customer First Day for the 4th consecutive year

Islamabad - October 07, 2015: In line with its commitment to deliver the best possible user experience and to create value for the customers, Telenor Pakistan is observing ‘Customer First Day’ (CFD) for the fourth consecutive year on Oct 8, 2015.

During the planned activity, Telenor Pakistan's top management and workforce will be heading out to various locations in all major cities to directly interact with privileged customers and collect their valuable feedback.

Speaking about the activity, Michael Foley, Chief Executive Officer, Telenor Pakistan said, “Customer First Day is celebrated across all business units in the Telenor Group as a symbol of our commitment to our customer base. This day is an opportunity for employees and management of all departments to walk out of their offices and interact with customers directly. We follow a customer-centric strategy and are consistently working towards understanding our customers better, in order to be able to provide them with best services as per their evolving needs and preferences. This is yet another step forward towards our mission of 'we are here to help'."

Later in the day, Telenor Pakistan's team plans to observe a moment of silence followed by a prayer for the fellow countrymen who lost their lives in the October 8, 2005 earthquake calamity. As also a part of the activity, they will be visiting ‘Pehli Kiran Schools’ in Islamabad to paint the schools and participate in the cleanliness drive across some selected regions. 

Keeping its unique initiative across the telecommunication industry in Pakistan, Michael Foley, CEO Telenor Pakistan will be making himself available for an hour on Twitter through @Michael_Telenor and on Facebook to interact with the customers and respond to their queries, as well as update the events of the day through a SnapChat engagement activity using the username MoreThanaCEO.

Various giveaways including free talk-time and mobile internet vouchers will also be distributed among the customers during the scheduled field visits, door-to-door activities and at Sales & Service Centers across the country. The activity will conclude with closing ceremonies in Karachi, Lahore and Islamabad where employees will share their experiences of customer interaction.

About Telenor Pakistan

Telenor Pakistan is a provider of high quality telecommunication services in Pakistan since 2005. It has over 32 million subscribers, over 2,400employees and a nationwide network. Telenor also holds a majority share in Tameer Micro Finance Bank Limited. Telenor Pakistan is 100% owned by Telenor ASA and adds on to operations in Asia.