Health, Safety, Security and Environment

Telenor Pakistan places great emphasis on Health, Safety and Environment (HSE) in conducting its day to day business. Our framework benchmarks international standards, global conventions, and national laws in managing Occupational Health, Safety and Environment within the organization as well as in our supply chain.
Under the Telenor Group framework, the Team HSE systematically approaches its focus areas, which include:

  • Provide safe, healthy, and high performing work environment to its workforce, and minimize the occupational hazards and risks
  • Ensure efficient environmental management and minimize adverse impacts on the natural environment
  • Ensure responsible business conduct throughout the supply chain
  • Make a difference in the market by maintaining highest standards of health, safety, and environment

Telenor Pakistan has implemented and maintained two management systems:

  • Occupational Health & Safety Management System that follows the International Organization for Standards’ ISO 45001:2018
  • Environment Management System that follows the ISO14001:2015.

The HSE team at Telenor Pakistan comprises sub-units that works in three areas:

  • Occupational Health and Safety
  • Supply Chain Sustainability
  • Environment

Contact HSE Team

For queries, suggestions or feedback, contact hse@telenor.com.pk

Environment

The Telenor Group’s Sustainability Policy commits Telenor to the protection of the environment. The policy requires all its business units including Telenor Pakistan to:

  • Make all reasonable efforts to minimize use of resources including energy, water and raw materials
  • Perform regular risk assessments for its operations focusing on extreme weather events related to climate change and use the results in planning of network expansion and protection of existing infrastructure
  • Investigate potential business initiatives and partnerships offering eco-efficient solutions
  • Secure sustainable waste management and all electronic waste shall be reused, recycled or safely disposed
  • Establish and maintain an Environmental Management System (EMS) as set out in Group Manual Sustainability – Environment Management System. To ensure continuous improvements of the local environmental performance, a management review shall be conducted at least once a year. Business units are recommended to certify their EMS according to ISO 14001.

Telenor Pakistan being very conscious of its environmental footprint, has implemented the EMS to monitor and manage its environmental performance. The EMS was certified to the International Organization of Standards’ ISO 14001:2015 through a 3rd party (SGS Pvt. Ltd.) in 2017. The certification covers the entire scope of Telenor Pakistan comprising all corporate (buildings), core (media gateways and switching centers), network locations (BTS sites), and data center owned/operated by the company.

Telenor Pakistan aims to minimize the adverse impacts of our operations on the environment and instill in the workforce a sense of responsibility for taking care of the environment. The main areas that we focus on include reducing carbon footprint, efficient waste management, reducing resource utilization, and sustainable procurement.

Various measures are taken across different sectors of the organization to reduce energy consumption and thereby, the carbon dioxide emissions while ensuring the operational efficiency. These measures comprise both efficient use of energy and energy conservation practices. Telenor Pakistan also invests in renewable energy sources such as solar energy consumption systems at over 800 of its network sites as of Jan 2019.

Telenor Pakistan also makes an effort to ensure a sustainable value chain and minimize impacts on the environment through a business-integrated sustainability approach. A sustainability criterion has been developed for evaluating suppliers. All the procurements that cost above 250,000 USD are evaluated based on this criterion and the results are factored in finalizing the procurement decision. The purpose is to deploy eco-efficient solutions and ensure sustainability throughout the product life cycle including safe disposal.

The organization also continuously works on improving its waste management systems to minimize its impact on the environment. An effort is made to ensure waste management hierarchy is followed i.e. reduce, reuse, and recycle. Our office and network waste is reused, recycled, or safely disposed of in accordance with local regulations and Telenor Group requirements.

Telenor Pakistan annually reports to the Telenor Group its non-financial performance based on the internationally accepted framework of Global Reporting Initiative (GRI). Non-financial performance here refers to the overall energy consumption, carbon dioxide emissions, and waste management.

Group Policy Sustainability

Occupational Health, Safety and Personnel Security (OHS&S)

The Telenor Group’s People Policy commits Telenor to promote good health and a safe and secure working environment in compliance with the relevant internationally recognized standards. The policy requires all its business units including Telenor Pakistan to:

  • Respect the International Labor Organization’s eight fundamental conventions.
  • Not employ or contract child labor. Personnel under the age of 18 do not perform any hazardous work.
  • Promote principles of fundamental labor rights.
  • A healthy and sustainable work life balance shall be ensured for all the employees.
  • Proactively and continuously identify all occupational, health, safety and personnel security risks. OHS&S risk shall be mitigated to prevent accidents, occupational disease and personnel security threats.
  • Provide safe, healthy, and high performing work environment to its workforce, and proactively work to identify all the occupational hazards and risks.
  • Continuously monitor the performance and reporting towards controlling and mitigating the OHS&S risks in a transparent and accurate manner.
  • All the sufficient measure shall be taken to prevent accidents, occupational deceases.

Telenor Pakistan being very conscious of its employees health and safety, has implemented the OH&S Management system to monitor and manage its occupational health and safety performance. The OH&S management system certification to the International Organization of Standards’ ISO 45001:2018 through a 3rd party (SGS Pvt. Ltd.) is currently in progress. The certification covers the entire scope of Telenor Pakistan comprising all corporate (buildings), core (media gateways and switching centers), network locations (BTS sites), and data center owned/operated by the company.

Group Policy People

Supply Chain Sustainability

The Telenor Group’s Supply Chain Sustainability Policy commits Telenor to have systematic, risk-based supply chain monitoring processes and capacity building/training and awareness initiatives to ensure responsible business conduct. Supplier Conduct Principle (SCP) sets out Telenor’s requirements towards suppliers for responsible business conduct. The policy requires all its business units including Telenor Pakistan to:

  • Work in a constructive and cooperative way with its suppliers with the aim of achieving responsible business conduct and continuous improvement
  • Implement the SCP towards the supply chain based on the principle of indirect implementation through cascading of requirements.
  • All suppliers to enter into agreement on responsible business conduct (ABC).
  • Conduct Risk assessment that identifies supply chain risk areas expected to be most critical importance for Telenor

Telenor Pakistan carried out ~800 supplier’s inspections in 2017-2018; including simplified Inspections, detailed inspections and audits. 80 % of the inspections were carried out unannounced. This help in monitoring and ensuring Telenor Supplier Conduct principles.

On a variety of areas from general HSE awareness to anticorruption, in the years 2017-2018 a total of 1400 trainings have been conducted with over 1500 participants and 13,783 work-hours. Capacity building is the main tool to create awareness in the target audience.