Additional Terms and Conditions

  • These terms and conditions are in addition to the general terms and conditions duly approved by PTA and agreed to by the customer in CSAF/eCSAF at the time of activation of connection/SIM.
  • Telenor Pakistan reserves the right/discretion to set/change the price/rate of any offer/package/bundle or withdraw/change/revoke such offer/package/bundle at any time. Where required under PTA’s regulations, prior notice shall be given to affected customers accordingly.
  • Telenor Pakistan will use anonymized customer data to make and promote personalized offers to better serve its customers.
  • Telenor Pakistan will periodically communicate with the customers regarding new offers and promotions through its own assets including but not limited to SMS, calls, in-app notifications, website notifications, emails etc
  • Offer Price/charges of each offer/package/bundle will be subject to all applicable taxes, if any, irrespective of area of the country the requisite offer/package/bundle is activated/service availed.
  • The charging system reserves certain proportion of available data volume in MBs of your package against opening/accessing of each application/website on the device, therefore, the simultaneous opening/accessing of multiple applications and/or websites may result in reserving all your available data volume in MBs of your package and may start charging on base rate of your package.
  • To block promotional/marketing messages, dial *3627#. This service is free of cost
  • The term “Purchase of Sim” means procuring/acquiring connection to the network of Telenor Pakistan by a customer for availing telecommunication and other related services. SIM always remains the property of Telenor Pakistan and by issuing SIM to customer, only rights to use are given and no ownership is transferred to the customer in any manner, whatsoever. The customer is bound to return the SIM to Telenor Pakistan in case he stops using service or agreement is terminated or he changes the network through MNP.
  • Details of applicable Taxes/charges on usage and recharge in Pakistan and AJK are given below:
  • Advance income tax rate is 15% on each recharge.
  • Rate of sales tax in Federal Territory of Islamabad is 16%
  • Rate of sales tax in rest of Pakistan and Azad Jammu & Kashmir is 19.5%
  • Gilgit-Baltistan is exempt from taxes.