Telenor Engage
Overview Text


Unified Communication as a Services (UCaaS) platform that will allow Telenor business customers to interact with their end user via digital communication channels such as WhatsApp and other applications. The Platform will enable businesses to reach their customers in new and exciting way using rich media communication and drive marketing, sales and support operations more efficiently through automation and customer segmentation.

Bulk Campaigns & Broadcast Messages

Set up segmented campaigns based on custom attributes and broadcast personalized messages to build recall and boost sales

Customer Profiling & Segmentation

Tagging conversations can help you categorize and organize all customer communication for better analysis and future interactions

Stay Recognizable & get Verified Badge

Earn recognition and create trust in your brand by building a verified business profile to share with the world.

Fast & Contextualized Support

Decrease query resolution time using conversation tagging & multi agent routing, private notes and quick replies. Your Agents will now have the flexibility to assign and re-assign chats while working from any anywhere.

Self-service automation with Chatbot

Bring a new dimension to your up-sell, cross-sell, lead generation and customer support efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire conversations and navigate them to live agents.

Telenor Engage

How our product will make your business future ready

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Customer care
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Live Chat

Send messages (including rich media, voice notes, and file attachments), assign them to other agents, and mark the chat resolved when done.

Contact Profile

Shows all the information collected from past conversations, tags, custom fields, and notes for agents.

Canned Responses

Pre-built messages can be customized for agents to reply to FAQs and customer inquiries quickly.

Customer Segmentation

Tagging conversations can help you categorize and organize all customer communication for better analysis.

Team Notes

Helps you manually add descriptions to share information between agents and admins for smoother communication.

Case Study Description

Case Study

Take your customer engagement to new heights for banking, commerce, services, marketing and support in real-time using unified communication platform

Case Study Document

Best Solutions For Your Business

Green tick application will be processed by Telenor Engage Team and to process the application following are the requirements and information required: 
• Business must be using WhatsApp Business Platform and have concluded Facebook business verification 
• Must be a business (Individual businesses are currently not allowed).
• Business should have organic PR. Note - Paid PR doesn't count!
• Must be a notable and reputed brand with good number of Press Media Articles that are  featured on Google News
• Clear information on their website (about products and services, mentioning Business display name)
• Business display name should match their website
• Business have at least 3 external media coverage links from newspapers, magazines, etc. Do not use links of your own website, these are not valid.
• Business having a high number of likes in their Facebook page can help their prove relevance

A template message can be in English or Urdu only. Roman Urdu is not supported in Template messages. 

A text message can be a max of 4096 characters long.

Pricing is standard and are not related to tier. 

Each time Business initiate a new conversation with a unique customer, WhatsApp will check  Business phone number quality rating. If the rating has been Low for the last 7 days, WhatsApp will immediately decrease Business messaging limit by one level.

All businesses start with 1K business-initiated conversations with unique customers in a rolling 24-hour 
period. If Business reach Business messaging limit, Business can start more conversations as soon as one 
or more active conversations end.

WhatsApp Business Solution Terms 

  1. WhatsApp provides the WhatsApp Business Solution to you under these WhatsApp Business Solution Terms. You agree to the WhatsApp Business Terms of Service (“Business Terms”), in which all references to “Business Services” means the WhatsApp Business Solution. To the extent of a conflict between the Business Terms and these WhatsApp Business Solution Terms, the latter will govern. Capitalized terms have the meaning set forth in the Business Terms or herein contextually. 
  2. You agree to use the WhatsApp Business Solution in compliance with (a) our technical and product documentation, and any other related documentation provided by Facebook or WhatsApp (collectively “Documentation”); and (b) the WhatsApp Business Policy. 
  3. 3.Administrator. During the setup of your WhatsApp Business Account (WABA), you will appoint a system administrator(s) of your account who is responsible for managing your WhatsApp Business Client instance. You must ensure you have an active administrator at all times. 
  4. Third Parties. If you retain a third party as your service provider to manage your access to the WhatsApp Business Solution, you represent and warrant that the service provider will only process data from the WhatsApp Business Solution pursuant to your instructions and authorization, and subject to a written agreement that obligates such data processing to be in compliance with this Agreement, including being as protective of any personal data, Facebook, WhatsApp, and their respective users, as this Agreement. As between you and WhatsApp, you are solely and fully liable for all acts and omissions by your service providers. 
  5. Restrictions. With respect to any data you obtain from using the WhatsApp Business Solution, you must not directly or indirectly (a) with the exception of the content of your message threads, use such data to track, build, or augment profiles on individual WhatsApp users; (b) share, transfer, sell, license, or distribute such data, including any anonymous, aggregate, or derived forms of such data, to any third parties; or (c) retarget on or off of WhatsApp and the Facebook Companies’ services, use piggybacking or redirects, or combine that data with any other third-party sources of data. We may terminate your account and revoke your access if we reasonably determine that you have breached these restrictions. This Section survives termination of these WhatsApp Business Solution Terms. 
  6. Reporting. You agree to provide us reports related to your usage of the WhatsApp Business Solution, as we may reasonably request from time to time, no later than 30 days following the date of our request. 
  7. WhatsApp may update this WhatsApp Business Solution Terms (“Change”); by continuing to use the WhatsApp Business Solution after such Change, you consent to such Change. 


WhatsApp Business Commerce Policy 

  1. When you offer goods or services for sale, we consider all messages and media related to your goods or services, including any descriptions, prices, fees, taxes and/or any required legal disclosures, to constitute product listings. Product listings must comply with these policies, and applicable law and regulation. 
  2. You are solely responsible for your product listings and providing any sales terms, privacy terms, or other terms applicable to your interactions with users. 
  3. We are not responsible for processing, paying for, or fulfilling any sales relating to your product listings. 
  4. You are solely responsible for determining, collecting, withholding, reporting, and remitting all applicable taxes, duties, fees and additional charges for sales relating to your product listings. 
  5. Offers to sell and sales of the following are prohibited: 
  • Illegal, prescription or recreational drugs, including marijuana
  • Tobacco items and related paraphernalia
  • Unsafe supplements
  • Weapons, ammunition, or explosives
  • Animals
  • Adult items or services
  •  Alcohol
  •  Adult health items
  • Real money gambling services
  • Goods, items, or posts that we determine may be or are fraudulent, misleading, deceptive or offensive

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