FAQs

Getting Started

Find out how to buy & activate your Telenor SIM, or set up & use your online account.

Offers

Information on checking offer balance, subscription codes, eligibility for offers & more.

Bundles

Activation charges, subscription codes, and more for Postpaid add-ons.

Packages

Your questions answered about all packages, package migration, charges, and more.

Discounts

Answers to your queries on redeeming exclusive discount codes for Telenor customers.

Easyload

Experience our comprehensive support system including FAQs, tutorials and utilities.

Internet

Configure your internet settings and find out more about 2G and 3G internet from Telenor.

Devices

Warranties, troubleshooting, payment plans & more for our offering of devices.

Migration

Find out how you can switch between djuice, Talkshawk and Telenor Postpaid

MNP

Everything you need to know about porting your number to Telenor from any other network.

International

All your questions answered on International Roaming and International Direct Dialing.

Subscriptions

Codes for activating or deactivating our products, and managing your current subscriptions.

Payment and Delivery

Information on shipping, delivery methods, returns and refunds on your online orders.

Safety and Security

Read our Privacy Policy and Terms & Conditions for browsing the Telenor Pakistan website.

Digital Services

Information on downloads and sharing Digital Services with friends and family.

Career

How to apply and common questions about job opportunities with Telenor.

Number Auction

How to register, bid and win one of our premium numbers online and via SMS.

Friends and Family

Everything you need to know about managing your djuice Friends and Family numbers.

Telenor Companion Watch

All you need to know about the Telenor Companion Watch

Telenor 4G

Configure your internet settings and find out more about 4G internet from Telenor.

Google Play Direct Carrier Billing

Google Play Direct Carrier Billing

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Telenor Customer Care 

Telenor Customer Care

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