MNP

People who are porting their phone numbers need to save or transfer their existing phonebooks before porting day. Otherwise they will lose their saved numbers. There are various ways to do this, depending on the type of existing and new phones. The implementation team can give you any help and advice you need, but here are the basics.

  • Bluetooth®
    Copying numbers from one Bluetooth phone to another is easy. Simply follow the step-by-step instructions in the existing phone’s user guide and the new Telenor user guide.
  • Infrared
    If you have two phones with infrared, you can use it to transfer your numbers. Some infrared phones will allow you to transfer all the numbers in one hit, others will only allow one number to be transferred at a time. See your user guide for more details.
  • SIM
    Copy all your contacts from your old SIM on your mobile. Please insert the new Telenor SIM and copy all the contact from your mobile phone onto your new Telenor SIM.

People who are porting their phone numbers need to save or transfer their existing phonebooks before porting day. Otherwise they will lose their saved numbers. There are various ways to do this, depending on the type of existing and new phones. The implementation team can give you any help and advice you need, but here are the basics.

  • Bluetooth®
    Copying numbers from one Bluetooth phone to another is easy. Simply follow the step-by-step instructions in the existing phone’s user guide and the new Telenor user guide.
  • Infrared
    If you have two phones with infrared, you can use it to transfer your numbers. Some infrared phones will allow you to transfer all the numbers in one hit, others will only allow one number to be transferred at a time. See your user guide for more details.
  • SIM
    Copy all your contacts from your old SIM on your mobile. Please insert the new Telenor SIM and copy all the contact from your mobile phone onto your new Telenor SIM.

You see a message of SIM registration failed on your existing cellular network’s SIM when your number is disconnected. Upon receiving this message, insert your SIM card with Telenor’s SIM, you will receive a Welcome-SMS, indicating that Telenor services are ready to be used.

If you are a Postpaid user, your existing cellular network will inform you about it within 1 working day.

Depends. If all information you provide is validated and you have no obligations to your existing service provider, a porting request will be successful. However, there are some scenarios where porting requests can be put on hold, or denied.

Reasons for holding porting requests
Your porting request may be held for a defined period of time for the following reasons:

  • Financial Settlement
    If there are any unsettled financial obligations you may have with your existing.
    cellular network, porting may be put on hold for their settlement for.
  • up to 14 days, if you are an International Roaming subscriber.
  • up to 9 days, if you are not an International Roaming subscriber.
  • Close of Business/System Failure
    Porting may be put on hold for 1 business day due to offices being closed or any
    other unforeseen circumstances on part of your existing cellular network.
  • Contractual Obligation
    If your request has been put on a hold and within 2 days you are unable to settle the contract with the existing cellular network then your request may get rejected.

 

Reasons for turning down porting requests
Your existing cellular network may turn down a porting request based on the following reasons:

  • Contractual Obligations
    You have financial contractual obligations with the existing cellular provider.
  • Terminated/Disconnected/Blocked Numbers
    You have requested to transfer a number that is terminated, disconnected, blocked or invalid.
  • Primary Numbers
    You have requested to port a number that is not primary, but secondary, such as a fax number, voice mail number, data number etc. Only primary numbers can be ported.
  • Data Mismatch
    The information provided with the request to port does not match with your existing cellular network, or is invalid.
  • Outstanding Balance
    There are unsettled monetary obligations you have against the number being
    ported or any other number on your existing cellular network.
  • New Subscription
    A porting request within 60 days of a new subscription.
  • Change of Ownership/Number
    A pending request with the existing cellular network for change of name/ownership or mobile number.
  • Litigation
    The number requested for porting is awaiting judicial determination before the court of law, or owner Content Urdu * Show / Hide Editor Insert Variable Insert Widget Styles Paragraph Font Family Font Size Path: p Help Us Keep Magento Healthy – Report All Bugs Interface Locale: Connect with the Magento Community Magento™ is a trademark of Magento Inc. Copyright © 2015 Magento Inc. Magento ver. 1.14.1.0 ship is disputed.
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