Payment and Delivery

I am facing issues with my order. Who should I contact?

Please use our Live Chat service on the bottom right of the page to speak to a customer service representative in real time, quoting your Order Number. Alternatively, please email telenor345@telenor.com.pk

What delivery methods are currently available?

You can choose to have your new SIMs and Devices (mobile phones, tablets and dongles) delivered to your doorstep (and paid for in cash) or you can choose to collect the ordered items from your nearest Telenor Sales & Service Center Franchises.

What payment methods are currently available?

  • Operator Billing:
    All online subscriptions/activations for Offers, Bundles and Digital Services are paid for through operator billing i.e. the total amount will be deducted from your mobile balance.
  • Cash:
    Purchases of new SIMs and Devices (mobile phones, tablets and dongles) can be paid for in Cash when they are delivered to your doorstep or collected from our Sales & Service Centers Franchises.
  • Debit/Credit Card:
    Purchases of new SIMs and Devices (mobile phones, tablets and dongles) can be paid for by Debit/Credit Card when they are collected from our Sales & Service Centers Franchises.
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