Customer Manual Page

Customer Services Helpline

For any queries or complaints, you can always contact us. We are here to help you!

Pre-requisite for new connection

Pakistani nationals shall provide valid CNIC number and his physical presence.
Foreigner and Overseas customers shall provide Original Passport with valid visa/Pakistani Origin Card (POC)
Afghan nationals shall provide valid Proof of Residence (POR) card.

Prepaid tariff and charges

Subscribe to the Telenor packages to enjoy affordable rates for calls, SMS, and internet.

Postpaid tariff and charges

Take your mobile usage to its maximum with the Smart plans, offering an incredible combination of minutes, SMS and Internet at affordable rates.

Quality of services standards

With Telenor,  enjoy a wide range of value added services at the most affordable rates.

Procedure for resolution of complaints

Telenor customers can register their complaints through the designated touch points. Our front end staff is empowered to resolve customers issues on first interation.

Report SPAM Messages

Mobile number of spammer <space> exact text of the spam and send it to 9000