Telenor Infinity E
Processor
1 GHz Quad Core 64 bit Processor
OS
Android Marshmallow 6.0
Battery
2,000 mAH Li-ion
SIM Slots
Dual (Both slots work on every network)
Memory
RAM 1GB ROM 8GB
Display
4.5 inches
Camera
Rear Camera 8MP AF Front Camera 5MP
Connectivity
4G, 3G , AGPS/GPS, Bluetooth & WiFiWhat’s in the free bundle offer?
100 Rs balance & 500 MB internet every month for 3 months
How can I activate free offer?
Dial *345*003#. Bundle will activate within 48 hours
Are SIM slots networked locked?
No both SIM slots are open for all networks
Is bundle available on both SIMs (SIM#1 & SIM#2)
Bundle can be activated on SIM 1 only. Both SIM slots are 4G enabled.
Is there any additional cost involved in activating the bundle?
No cost is involved in activating the bundle
Is offer available on both Pre-Paid & Post-Paid users?
Offer is only available for pre-paid users.
Is the offer on all phones?
Yes the offer is on all the new launched handsets, Infinity a, Infinity e & Infinity i.
Do I have to activate it every month?
No, it will be activated automatically every month on the same date as per activation date of each user. Your number and handset should remain the same for offer time period i.e. 3 months
In addition to this offer, can I buy other bundles as well?
Yes, customer can use the balance to buy other bundles except smart share
How can I check the status of my free data bucket from this bundle?
Dial *999# to check the status of free internet bundle
Can I smart share this balance?
No, user cannot share the balance
Will the leftover data / balance be added to the next month’s bundle?
No, the left over will not be added to the next month’s bucket
Can I activate/ avail two months data/balance at the same time?
No
How much time will it take to activate the bundle?
It can take between 24 hours to 48 hours for bundle activation
Can I use this bundle on other handsets as well (Q-mobile/Samsung)?
No, this offer is only for Infinity a, Infinity e & Infinity i users.
What is the validity of bundle?
This bundle is valid for 30 days after which the bucket will be refreshed
How can I check my free balance?
Dial *200# to check balance
Will I receive any updates of android operating system (bug fixes if any) Infinity a, Infinity e & Infinity i?
Yes, updates will be received when released
Can I install more software in Infinity a, Infinity e & Infinity i?
User can install any software on his own.
Can Infinity a, Infinity e & Infinity i act as a data hotspot?
Yes, all 3 phones can act as a data hotspot
Can I uninstall preloaded applications in Infinity a, Infinity e & Infinity i?
No, user cannot delete Telenor preloaded applications.
Where can I buy Telenor phones?
All over Pakistan from Telenor outlets and online from Telenor official website.
How much warranty is available for each handset?
Telenor Pakistan is offering 12 months warranty for all new models, Infinity a, Infinity e & Infinity i.
Apart from advertised price, is there any additional/hidden cost for handsets?
No, there are no additional costs.
How many colors are available for each model?
Both Infinity a and Infinity e are available in two colors (Dark Blue and Grey) while Infinity i is only available in Black color.
Can I use any other network on all three handsets?
Yes. Both Sim slots are open for all networks
What accessories are included in the box?
Phone boxes have USB data cable with a handset charger. The sales pack also includes earphones along with a clear screen protector. Infinity a also comes with a book cover.
What is covered in warranty?
Telenor Warranty covers any software issues with phones & also any dead on arrival cases.
Where should I go to claim my warranty?
Customers can claim warranty from Telenor franchises, Telenor Easy Shops & Advance Telecom’s Advance Care centers.
Can I buy extra accessories (Batteries/earphones/charger/Screen protector) from the market?
Accessories will be available at Telenor Franchises & Easy Shops (Infinity a is a uni-body phone and cannot be opened, therefore the battery for this is not available.)
Which SIM size is used in all phones?
Infinity a requires a micro SIM in SIM slot 1 and a nano SIM in SIM slot 2.
Infinity e requires micro SIMs in both SIM slots.
Infinity i requires a regular SIM in SIM slot 1 and a micro SIM in SIM slot 2.
