International Roaming

Traveling Abroad? Get amazing International Roaming Rates on Telenor Postpaid.

Select the country to see international roaming rates.

 

Operator
Type
Package Type
National Call
Call to Pak
Call to rest
Satellite Call
Thuraya Call
Incoming Call
Outgoing SMS
Call Setup
Note:

Call charging interval is 1 minute.






What are the Terms and Conditions?

  • To activate international roaming, please visit the Telenor sales & service center or Call 345.
  • Your IR bill will be generated in Pakistani Rupees with your monthly bill.
  • All prices offered are based on information provided by the network partner.
  • Prices are subject to change without notice
  • Prices are indicative and are subject to foreign exchange fluctuation
  • The security deposit is Rs. 15,000.
  • FED will no longer be charged on all types of Calls, SMS and GPRS while on international roaming in accordance to PTA regulation.
  • All postpaid customers would be charged 12.5% withholding tax on all types of Calls, SMS and GPRS while on International roaming.

FAQs

FAQs (7)

How can I resolve No Network issue while using IR?

Find the network selection option in mobile menu (Network Settings). Manual selection option should be active & select the available networks one by one until the signals appear. If the issue persists, kindly log your complaint. 

How can I resolve Incoming SMS issue while using IR?

Find the network selection option in mobile menu (Network Settings). Manual selection option should be active & select / change the available networks one by one until the signals appear & an SMS is received. If the issue persists, kindly log the complaint.

What I am supposed to do if I am unable to make or receive calls?

If signals available, kindly check the credit balance (procedure of balance check), If sufficient balance is available but you are unable to make outgoing calls, change the operator manually/change handset. If the issue persists, kindly log the complaint.

Users visiting Korea

Due to GSM frequency difference customers can only avail IR services in Korea on local made "Korean" Handsets only. 

Users visiting USA

Due to GSM frequency difference customers can only avail IR services in USA on Quad Band Handsets only.

How can I activate/deactivate International Roaming on my Prepaid SIM?

  • Send 'IR-ON' to 345 to activate IR service.
  • Send 'IR-OFF' to 345 to deactivate IR service.
  • When customer sends either of the above commands, subscriber is requested (via SMS) to confirm NAME and CNIC.
  • These requested details, NAME and CNIC, are verified and checked if they are right inputs.
  • Customer is sent IR activation/deactivation SMS accordingly.

How can i register complaint related to international roaming?

Click Here and fill available form to register complaint. 

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