Warranty, Returns & Refunds

Warranty Statement


  1. All items that have the Shopping Cart/Add to Cart button are valid for order via the Telenor Pakistan website.
  2. Once an order is placed, Telenor’s representative will confirm the order via a telephone call.
  3. Once confirmed, orders cannot be cancelled or refunded.
  4. A customer may only order two devices and 1 SIM in one online order.
  5. Device delivery is subject to availability.
  6. Delivery time is dependent on geographical location of the customer. Regardless, a maximum delivery time of 4 working days can be expected.
  7. For warranty claims related to Telenor branded devices, customers are requested to contact their nearest Telenor Franchise or Sales and Service center.
  8. For warranty claims related to devices of other brands, customers are requested to contact the relevant vendor (as Telenor Pakistan does not provide after sales services for partner devices)
  9. For delivery tracking and queries, please contact TCS or track your shipment through the tracking number on TCS website.
  10. For all online orders, a policy of “No return no refusal” exists: Orders once confirmed cannot be returned or refused.
  11. The price will be inclusive of all taxes and it shall be the same price as displayed at the time of checkout after placing the order
  12. The prices mentioned for products with online checkout option are subject to change. Telenor reserves the right to change prices without prior notice.
  13. Two delivery attempts shall be made by TCS. In case, the delivery is unsuccessful both attempts, the device will be returned to Telenor. No further orders from the same address/customer shall be entertained.
  14. Deliveries shall not be made on Sundays.



Recharge & Bill Payment Policy

Please note that as per Telenor Pakistan's policy, no refund is possible for the following online services: 

  1. Balance Recharge 
  2. Postpaid Bill Payment 

If you face any issues with the above, call 345 for guidance or assistance. 


Telenor Customer Care 

Telenor Customer Care

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