Our projects are classified under three distinct areas:

  • Enable– interventions which empower and make a positive impact on underserved groups through innovative use of telecommunications/Information Communication Technologies
  • Train  – interventions that utilize Telenor Pakistan’s core competencies to build capacity of the vulnerable
  • Inform– interventions that use Telenor Pakistan’s core competency to generate socially beneficial information – this stream also includes awareness activities.

Some of the thematic areas we focus upon include: 

Emergency Response

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As a socially responsible organization, Telenor Pakistan has always responded to the call of natural, man-made and conflict emergencies by targeting specific and un-met needs of the affected. As part of its emergency response program, the company has intervened in cash and in kind including Food Items, Non Food Items, Shelters and WASH facility amounting to PKR 425 million since its inception.

Emergency response remains a central theme in Telenor Pakistan Corporate Responsibility initiatives. To date, Telenor Pakistan, in partnership with government and other organizations such as Pakistan Red Crescent Society, has taken part in emergency response and relief for various disaster situations, some of which include:

  • Contributions of Rs 29 million for Nonfood items and shelter to 700 families in 2015 KPK earthquake
  • Contribution of Rs 20 million for Floods 2014
  • Contribution of Rs 10.5 million for IDP Crises Bannu 2014
  • Contribution of Rs 5.5 million for Tharparker Relief
  • Contribution of 22.5 million for the Awaraan Earthquake 2013
  • Contribution of Rs. 280 million in cash and kind for foods during 2010-12
  • Contribution of Rs.17 million for IDP crisis in Pakistan’s tribal areas
  • Contribution worth Rs.2 million in Attabad Lake incident
  • Contributed Rs.2.5 million towards earthquake in Balochistan
  • Contributed Rs.65 million in the face of 2005 earthquake in northern areas of Pakistan

Telenor Pakistan in 2014 initiated a Beneficiary Communications Project in partnership with Pakistan Red Crescent Society (PRCS). This project uses our core competency to provide an effective SMS-based communication platform between PRCS & the Community in times of disaster which includes location-based opt-in service for subscribers to receive timely messages pertaining to disaster alerts, relief, pre/post emergency awareness and aid disbursement

In times of disaster and crisis, communication with those affected is vital. It allows aid agencies to provide communities with life-saving and life changing information. It helps agencies to manage the demand on their services and to ensure a greater quality of aid delivery. It gives those affected a voice and makes the agencies accountable for the services that they deliver.  Perhaps most importantly of all, it gives hope. Mobile telephony is one of the most effective, direct and timely methods of communication.

However mobile communication with disaster affected communities can be very difficult. Often the mobile communications networks themselves will have been damaged and will also be congested because of the surge in demand as survivors attempt to locate family and friends. TERA is a communications system that is specifically designed to meet this challenge. 40 million early warning SMS were broadcasted, to prevent potential damage caused by natural disasters in 2015.

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Sustainability Report 2019 – 2020

Telenor Pakistan Sustainability Report captures a holistic view of the best practices adopted by Telenor Pakistan during 2019-2020 and their impact that continues to contribute towards empowering societies. It covers the creation of shared value, both for society and business, by various departments and work streams of our company – not as a byproduct, but as a guiding principle that has given them their professional vision. All information in the report is presented in words, photographs and infographics. Web links to relevant pages on Telenor Pakistan and Telenor Group websites are also included for the readers who wish to explore any given subject in more detail.


Download Telenor Pakistan Sustainability Report 2019 – 2020


Readers are welcome to contact us at for any further information. For Telenor Group Sustainability Report 2020, please visit

Reports and Studies Archive

Telenor Hum Qadam

To kindle social awareness and responsibility in our people, Telenor Pakistan is conducting a flagship Employee Voluntarism program called Humqadam, since past 6 years. More than 70,000 working hours have been clocked till date by employees towards community service in areas of disability, education, health, environment and emergency response. The program won the National CSR Award 2016 for employee engagement in sustainable activities.
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telenor volunteerisum

Employees have been carrying out activities such as:

  • Playdays with patients at the Partner hospital
  • Workshops to inculcate professional skills in Persons with Disabilities
  • Recycling Awareness Session for kids
  • Hygiene awareness sessions and distribution of hygiene kits in schools
  • Tree plantations
  • Kids day out/ Kids carnival
  • Safe Internet Sessions
  • First Aid Mobility assistance trainings
  • Regular Blood banks
  • ICT Trainings
  • ICT labs setup
  • Humqadam with senior citizens
  • Humqadam Cancer awareness session
  • Humqadam cricket tournament with national players with disabilities
  • Humqadam Universal children day
  • Humqadam health awareness sessions

Naya Aghaaz

With the goal of empowering women at workplace and harnessing gender diversity within Telenor Pakistan’s workforce, the program provides work opportunities for women who have been on a career break to support their families or for other personal reasons.

Telenor Pakistan truly believes that this program leads generation of new ways of attracting and acquiring a talent pool, while provisioning women with flexible working opportunities that enable a work life balance.

The program is a regular annual recruitment feature of Telenor Pakistan’s culture and vision.

Success Story:

Since the program’s inception, we have on-boarded 116 Naya Aghaaz associates, with successful internal placement rate of 40% collectively on different positions at Telenor Pakistan. Graduates of this program continue to work at different corporate sector organizations.

Eligibility Requirements:

Women who are on a career break, or are unable to find a suitable job, or have lost their jobs because of COVID-19, will be able to become a part of Telenor Pakistan through this program.

What We Offer:

Qualifying candidates will be offered intensive learning and work experience for 9 months. After undergoing Naya Aghaaz program, Telenor may offer different positions to the best candidates.

Refer to detailed JDs on our career page

Open Mind Pakistan

Telenor Pakistan is one of the first companies in the country to really make disability a priority area on their agenda. This has earned us the recognition as a best-practice case in an international report commissioned by the British Council. Moving from the margins is a custom research report produced for the British Council which examines the challenges, opportunities and policy issues affecting persons with disabilities in Pakistan.

Telenor Pakistan takes pride in the fact that it is not only one of the first employers in the country to take up Disability as a priority agenda, but also among the first to implement a program translating ambitions into concrete outcomes.

Access to basic human rights is the true manifestation of empowering societies. Open mind Pakistan is our journey to raise awareness, enable access and promote inclusion. It was introduced to integrate persons with disabilities into the mainstream through advocacy by providing trainings and assistive technology launched in collaboration with special talent exchange program and directorate generals of special education government of Pakistan in July 2009. It focuses on the tri areas of Awareness, Access and Integration.

Phase 1 of the program dealt mostly with Awareness and Accessibility areas with some experimentation in terms of integration.

  • National, Regional and International Leadership Conferences for Persons with Disabilities.
  • Sensitization of the workforce through advocacy, communication campaigns, volunteerism and specialized trainings.
  • Radio programs, TV interviews and media articles highlighting the cause.
  • A cell phone repair workshop set up at National NTCSP Islamabad to promote vocational and livelihood skills among PWDs
  • Sensitization and awareness session for Recruitment Team on Inclusive Recruitment Process & Reasonable Accommodation of Open mind candidates from the advisers on disability.
  • For the evacuation protocols and emergency drills employees with disabilities and team are sensitized through proper training and demonstration from a certified trainers
  • Accessible career web pages & Testing system
  • Audits conducted to ensure accessibility of all offices and Sales & Service Centers.
  • Modification in physical infrastructure of building including emergency evacuation protocols, ramps, signage, designated parking, transportation facility, accessible washrooms and workstations.
  • Telenor Assistive Technology Centers are set up in National Institute of Special Education (NISE), Special Talent Exchange Program (STEP), Al-Farabi, National training center for special education (NTCSP), center for intellectually disabled children (MRCP), Development of disabled persons organization (DDPO) & IRCD (Information Resource Center on Disability) which function as training labs for PWDs.
  • Formulation of recruitment policies based on diversity and equal opportunity
  • Inclusive Advertisements through accessible Career Pages, digital & mass media
  • Assessment of the applicants through specialized interviews to reasonably accommodate them.
  • Disability orientations for perspective mangers and assigned buddies.
  • Mentorship sessions for employees with disabilities
  • Creation of regular job slots across the organization suitable to the skills set, qualification and abilities


Open mind is to broaden the perception of diversity within and outside the organization and under the umbrella of diversity. To continue showcasing the inclusion model as a best practice for wider adoption within likeminded organizations in public and private sector and pioneer the job market in inclusion. We aim to operationalize the program as an integral annual feature of Telenor Pakistan’s culture and recruitment and work on finding possibilities of long term placements within and outside the organization.
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Open Mind Pakistan Graduation Ceremony 2014- Batch 1

Open mind Pakistan Graduation ceremony 2015- Batch 2

Open mind Pakistan Graduation ceremony 2016- Batch 3

Open Mind Pakistan Graduation ceremony 2018- Batch 4 & 5

Download Open Mind Pakistan Video: (

For details regarding the application process, please visit:

Realizing a future full of equal opportunities

Being an equal opportunity organization, Telenor Pakistan provides a unique employment opportunity for People with Disabilities (PwD) and aims at their social inclusion through its Open Mind Pakistan program.

These PwDs face physical, visual, hearing or speech disabilities in physical environment.

How does it work?

The management traineeship is a stepping stone for Person with Disabilities to succeed and prove their merit in the corporate world.

Open Mind Pakistan Program has a rigorous recruitment process which includes interviews, 3 months soft-skills training and 9 month on-job training at Telenor Pakistan.

The traineeship is followed by a candidate assessment after which the trainees are considered for job opportunities depending on availability.

Network Resilience during Disasters

In year 2015(July-Aug), Pakistan was hit with devastating spells of monsoon rains and subsequent floods that affected around 800,000 people. One of the hardest hit areas was Chitral where Telenor Pakistan was the only mobile operator. 29 dedicated BTS sites provided coverage to Upper Chitral, Bomborate and Dasu regions posing a formidable challenge for the Technology Field Operations teams to keep the network alive. Smart network operating solutions proved to be the differentiating factors like Solar Power, timely fuel and equipment spare stocking, preventive maintenance, establishment of special monitoring ‘war-rooms’, arrangement of vehicles/boats etc.

Digital Birth Registration

Pakistan has a birth registration rate of only 33.6 percent; approximately 60 million children are unregistered. This is due to multiple social and economic factors, including insufficient resources, weak governance structures, and high costs in time and money required for birth registration. These factors are then exacerbated by a general lack of awareness regarding the benefits of birth registration.


Telenor Pakistan in collaboration with UNICEF, Government and a range of other stakeholders conducted a feasibility study in which three potential registration models were identified:

  • Telenor Facilitator: In UC Gharo, District Thatta, Telenor retailers or “Sahoolat Ghar” were used as Touch Points
  • Government Facilitators: In UC Kaliana, District Pakpattan, Nikah (marriage) registrars, while in Dhabeji, District Thatta, Lady Health Workers were chosen as facilitators


Designated government data collectors (facilitators) are equipped with smart phones and a customized mobile application, which digitized the standard birth registration form with necessary documents being photographed. These smart phones have mobile banking accounts enabled for transparent and timely allowance disbursements to the facilitators.

A web-based dashboard provides real-time data on reported and registered births and also monitors the performance of concerned government officials. The authorized government officials, after reviewing the submissions online, address any queries and process the registration accordingly. The system also extracts information from the data collected and disseminates mother and child’s health related advisories along with immunization alerts to the beneficiaries. This project is an ideal example of leveraging technology for development through public private partnership.

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After successful conclusion of the pilot in 2016 with promising results, both the provincial governments decided to scale up the solution strategically in other districts, laying a strong foundation for provision of this basic human right across provinces.

DBR is now being scaled up to 5 priority districts under the same tripartite partnership. The solution is now being deployed at Local Government Department (LGD) Secretariats at the provincial capitals Lahore and Karachi.

Birth registrations increased significantly across all three UCs:

Telenor Internet Champion (iChamp)


In June 2015, Telenor Pakistan in collaboration with Facebook, launched Free Basics – a revolutionary initiative to offer free internet services to the masses.

In line with the mission of creating informed societies, Free Basics comprises of national news, weather forecast, maternal health, inspirational stories, financial management, classifieds, translation tools, and self-development tools.

In 2016, Free Basics supported local publishers like AZ Comics, and to teach basic mathematics’ concepts to users. Telenor also partnered with REFUNITE, aiming to reunite refugees who have been displaced during natural disasters. Telenor Internet Champion (iChamp)


Telenor iChamp is an online learning based competition carried out among secondary schools with the aim to promote internet literacy and safe use of internet among Pakistani youth through funfilled educational sessions in schools. Covering 76 districts 1,600 schools across all four provinces, Gilgit Baltistan and Azad Kashmir, an estimated 700,000+ students will be trained by experts through Free Basics with free handbooks and other resources. The 15-episode reality show will feature competitions based on using internet productively and a grand finale where the ultimate iChamp will be announced. iChamp 2017’s goal is to touch mass secondary schools nationwide across Pakistan to educate youth on the benefits and safe use of internet.

Big Data for Research on Dengue

Since November 2010, thousands of people in Pakistan have been diagnosed with dengue and many lost their lives to the infectious disease. Realizing the gravity of the situation, Telenor Pakistan in collaboration with Harvard TH Chan School of Public Health and Telenor Research (Telenor Group) in 2015, conducted a study on ‘Impact of human mobility on the emergence of dengue epidemics in Pakistan. The purpose was to analyze the causes, trends and effects of dengue fever in Pakistan and to study its spread through anonymized consumer data. The study provided a tool to the health professionals and authorities and contributed to the design of more effective national response mechanisms. The findings were of international significance to support the remedial efforts to control the spread of Dengue in various parts of the world.
Mr. Gates highlighting work by @TelenorGroup and Harvard University. Use of big data in the fight against dengue…
Nikkei applauding the study conducted by Telenor and Harvard

Human Rights due Diligence (HuRidd)

Telenor Pakistan respects and upholds internationally recognized human rights as set forth in the UN Universal Declaration of Human Rights. Telenor Pakistan seeks, in accordance with the UN’s Guiding Principles on Business and Human Rights, to avoid human rights abuses and ensure effective remedies in case any of these rights have been violated. In pursuit of the same Telenor Pakistan regularly conducts human rights due diligence exercise for identification and mitigation of human rights related risks, opportunities and impacts resulting from its activities. Status: 1st iteration concluded and 2nd iteration commenced in 2016 Ambition: To conclude 2nd iteration in 2017.

School Rehabilitation & Improvement Program

Taking another step towards materializing its vision to empower societies, Telenor Pakistan CSR has partnered with PLAN International and the Government to rehabilitate and improve the quality of education in middle level public schools affected by floods. The project was launched on 5th March 2014 with the blessings of Governor Punjab at the Governor’s House in Lahore. The reconstruction, rehabilitation and quality of education improvement of 44 partially damaged flood-affected government middle schools will take place in Punjab, KP and Sindh over a period of approximately two years. The project will benefit more than 10,000 students and 88 teachers countrywide.

The rehabilitation and reconstruction includes improving infrastructure of the school building, sanitation and hygiene facilities, construction of IT labs, solar electrification and in-house maintenance of facilities as well as provision of clean drinking water where required. On the other hand, the school improvement plan includes teacher/student training on use of ICT for education and improved conceptual clarity through Telenor m-learning service as well as e-education content.


More than 10000 students to benefit in the identified schools in identified districts in 3 provinces
15 Schools in Punjab, 15 in Sind and 14 in KP (Districts: MuzaffarGarh & Vehari, Thatta & Nowshera)
Capacity Building of 88 teachers through ICT based pedagogical skill development
Formulation of 44 School Management Committees(reps from community, school administration and partner organizations) and Students’ Representatives Council

Physical Rehabilitation:

Building Rehabilitation for Safe and Flood Resistant Inhabitance (Plinth protection, Boundary Walls, Drains, Water Proofing)
Missing Facilities (Furniture & Fixtures)
Water and Sanitation Facilities (Septic tanks, Storage Tanks, Latrines, Water Supply)
Solar Electrification, Clean Drinking Water Filtration and In House Maintenance

Improvement in Quality of Education:

Building and equipping fully functional IT labs
Introduction of mLearning and Online Teaching-Learning Content
Disaster Preparedness and Resilience through trainings
Participation and Accountability through Management and Representative Committees

Digital Learning:

Digital Learning Program is a virtual education platform designed in collaboration with Orenda to transform the teaching and learning environment while meeting the needs of primary schooling in Pakistan through innovative use of technology. Using an iterative design methodology, the national curriculum is adapted and converted into animated digital content, produced in local languages, to supplement understanding of concepts through visual aid and simpler language.


The digital content is coupled with activity and play based learning. Teacher training module and a robust real time monitoring and evaluation system for adaptive and personalized lesson management and planning are also in place. Currently, the direct beneficiaries of the program are students at 12 government primary schools. Digital Learning program is built to create an education system that is personalized and adaptive according to the learners’ capacities, captivate the learners’ interest, and ensure greater accessibility and transparency, in order to achieve sustainability.

Salient Outcomes:

Increased access to innovative ICT
Better turnout & reduced dropout rates
More inclusive and participatory classrooms
Better trained teachers in schools in underserved communities
Supplement the existing teaching modules through activity and play based learning


Based on learnings and experiences from the pilot and proof of concept, TP intends to develop a commercially sustainable model for wide scale take up among public and private sector schools.

E-Education Routers

Ever searched for an educational resource online just to be boggled by a million site onslaught? Telenor Pakistan brings you a systematic collection of relevant educational and knowledge sites that will ease your search troubles*. Happy routing!

Open Knowledge Sources

Access content, which is free to use, reuse and distribute.

Open Course-ware (OCW) Sources

An educational initiative, in which core teaching material is available at no cost. Access video lectures of various subjects from different universities here.

Massive Open Course-ware (OCW) Sources

Online courses aiming at unlimited participation through interactive forums for students and teachers. Access videos, readings and problem sets of various courses from different universities here.

Federal/Provincial Boards

Testing Services

Access various different testing services here.

Access official websites of education ministry/departments of federal and provincial governments of Pakistan.


* The collection of links provided on this website is provided on an “as is” basis and is provided purely for the purpose of facilitating the general public in easing web-research for education and knowledge based content. Telenor has no pecuniary interest in publishing this collection of links nor does Telenor hold any responsibility for the nature, validity and intent of the content that is presented on these websites or by any third party. Telenor excludes any or all representations and warranties, which is or may be provided by any of the links provided on this website or any other third party. We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites is not shared or endorsed by and Telenor should not be regarded as the publisher of such opinions or material. Please be aware that Telenor is not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Telenor will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Current Partners

UNICEF PLAN International Pakistan
Special Talent Exchange Program Pakistan Red Crescent Society (PRCS)
Idara-e-Taleem-O-Agahi (ITA) Children’s Library Complex (Lahore)
Read Foundation Shaukat Khanum Memorial Cancer Hospital & Research Centre
Pakistan Sweet Homes Pehli Kiran school
Milestone Society SOS Children Villages of Pakistan 
Pink Ribbon National institute of special education
Al Farabi


Mobiles for Birth Registration

In an effort to augment the present low birth registration rate with the help of cellular technology, Telenor Pakistan and UNICEF Pakistan jointly launched a pilot in 2014 to mediate child’s right to identity through mobile birth registrations.

Currently, the rate of birth registration in Pakistan is quite low due to various socio economic factors. Time, cost, travel, process hindrances and general lack of awareness all contribute towards exacerbating the situation. On the other hand, the ubiquitous prevalence and adoption of mobile technology in Pakistan has opened avenues that offer unprecedented potential for services and applications for masses at large. This unique pilot project aims to help create an enabling environment by making the process of birth registration user-friendly, and provide facilitation to citizens and other stakeholders through the use of technology and innovations.

A one-of-its kind initiative under Telenor Pakistan Corporate Social Responsibility umbrella, the project not only aims at increasing demand for registrations in selected Union Councils of Sindh and Punjab but will also induce a proactive approach towards bringing birth registration services to the public. The project will play a pivotal role in improved citizen interactions through process optimization, better planning and management of data for the government, and improved health awareness through uptake of mobile-health (m-health) services.

Government bodies such as NADRA and Union Councils will play an important role in this initiative. Additional components of the plan include Mobile Birth Reporting System; an Information portal consisting of a website, central helpline and SMS based pull requests; public service messages and m-health services.


The E-Education project aims at providing top of the line e-education content to public/underprivileged schools in order to improve conceptual understanding & science attitudes, provide access to international level education content to the unconnected.

After running a successful pilot in Children’s Library Complex (CLC), Lahore, the e-education project kicked off in 5 additional public schools in Karachi & KP province through Idara Taleem-o-Agahi (ITA).

At Children Library Complex Lahore a total of 263 students from 7 public schools and 59 students from 3 private schools interacted with the eLearning module along with 40 teachers who participated in the orientation session. In Karachi a total of 400 students interacted with the eLearning module and 12 teachers from 2 public sector schools participated in the training sessions and their learning was gauged. In Swat total of 320 students from two public schools in along with 17 teachers participated in the sessions and their learning was gauged.

The final results showed improvement in comprehension, conceptual clarity and understanding of both the teachers and students.

Mother & Child Health Project, KPK

In 2014, in collaboration with MNCH program Govt of Pukhtunkhwa Telenor Pakistan initiated a unique pilot in 10 districts of KP to support mother and child health.

Pakistan’s Maternal and Child Health indicators remain extremely poor every year as 25,000 to 30,000 women die from complications of pregnancy and child birth. Millions more suffer ill health and disability. One million children die before the age of 5 while 16,000 die in the first month after birth.

The programme aims to support expecting women in rural/remote districts through an integrated approach. Upon checkup and delivery in Public Hospital and from Community Midwifes, each expecting woman receives a staggered monetary amount to improve nutrition intake, along with free medicines. Initially the project has been launched in 10 District Chitral, Shangla, Upper Dir, Lower Dir, Buner, Torghar, Kohistan, Battagram, Nowshera, Hangu, Lakki Marwat and Tank.

Along with disbursement support through Easypaisa, Telenor Pakistan also sends trimester-wise targeted text and voice-based messages through an intelligent system (in local language to transcend the literacy barrier) to remind expecting beneficiary mothers of their next appointment as well as collection of stipend.

Impact: A total of 100,000 beneficiaries (expecting mothers) will be reached over a period of 1 year

IT Equipment Donation

Under the policy of annually donating end of life ICT equipment and manifestation of its empowering society, Telenor Pakistan aims to connect the underprivileged segments of society with the information age and help them catch pace with the 21st century tools on equal footings with the rest of the society.

The first such donation took place at Pakistan Sweet Homes, where Telenor Pakistan equipped the lab with 5 desktop computers, 5 laptops, a laser printer and 5 smartphones with Telenor data SIMs. Assistive Technology Centers were set up at National Institute of Special Education as well as Special Talent Exchange Program premises. Telenor aims to continue to establish similar labs at other welfare organizations. Other organizations which received donation of an IT lab are:

  1. National Institute of Special Education
  2. Children’s Library Complex
  3. Development of disabled people organization (DDPO)
  4. Pakistan sweet homes
  5. Awareness Voluntary Organization (AVO)
  6. Information Resource Center on Disability (IRCD)
  7. National training center for special education (NTCSP)
  8. Center for intellectually disabled (MRC)
  9. Al-Farabi (center for physically disabled student)
  10. Read foundation (orphanage)
  11. Al-Qalm (Kashmir)
  12. Madadgaar (Karachi)
  13. Government Girls Primary School, Kahuta
  14. Sultana foundation- NGI
  15. Hamara Ghar
  16. Plan International
  17. Strengthening Participatory Organization (SPO)

Global Countdown

Telenor Pakistan takes the environment very seriously and believes that educating our next generations is the best way to ensure environmental sustainability through creating a more aware leadership for the future.

As part of this philosophy, Telenor Pakistan is working with the Children’s Library Complex and has installed a fun, yet full of learning, interactive simulation in the library which is utilized by school children to play a game where they have to take complex, ethical decisions to safeguard the future of the planet and ensure environmental sustainability. Over the course of the past couple of years, the simulation has reached and touched upon lives of hundreds of school-going children across Punjab through sessions arranged by the Children’s Library Complex.