Terms and Conditions

• For further details on terms and conditions for availing cellular connection and purchase and use of SIM, click here

• Telenor Pakistan is not accountable for any details shared by customer with Telenor Pakistan’s courier partner

• Helpline Charges: Rs. 2.00+tax is charged upon connection to a Customer Relations Officer

• 20 paisa+tax charges will apply on dialing of USSDs for free resources check.

• Resources of first month will be provided on a pro-rated basis, based on the date of number activation.

• Your Postpaid bill is due at the generation of your bill. In order to avoid blocking of your connection, please ensure to clear your dues within 14 days of the due date.

• Price plan can be changed once in a billing cycle

• Free line rent resources will be refreshed at the start of every bill cycle.

• Telenor Pakistan has the right to update and revise the prices for its offerings as and when it sees fit.

• AJK & GB will continue to operate on zero tax

• As per the directive of Supreme Court, all consumer taxes on telecom services have been restored and will be applicable on your postpaid bill dated 25-Apr-2019.

• All standard tariff and bundle rates are exclusive of tax.

• Line rent amount is inclusive of tax

• Your order cannot be cancelled once you have made the online payment.

• Our representative will contact you (03451111130) between 9 AM to 9 PM (Monday to Saturday) to confirm delivery details for your order.