Built-in Insurance Coverage.

EFU Life brings a Life and Health Protection facility for its customers, powered by Telenor Pakistan. Enjoy the assurance that you and your family are safeguarded with our complimentary insurance coverage. This service provides financial support, ensuring comprehensive life and health coverage for you. Experience a hassle-free and simplified process, eliminating the need for lengthy documentation.

Features

EFU Life is solely responsible for all matters related to claims initiation, verification, processing and payments.

Telenor does not hold any liability in regards to EFU Insurance policy or claims.

Provides Lump Sum benefit to the family of the customer in case of death.

Double Benefit in case of Accidental Death

Reimbursement of medical expenses in case of an accident

No condition of getting admitted to the hospital in case of accidental medical reimbursement.

Free tele-health services for the entire family including parents.

Generous cash benefit amounts

Simple and easy-to-understand coverage.

Fast and seamless, digital claims processing

Key Details:

The insurance duration is 30 days (According to the activation of the GSM mobile bundles)

Age Limit for enrollment: 18 – 65 years

Age Limit for Coverage: 18 – 66 years

Elimination or Waiting Period: 5 Days in case of first-time purchase or if there is a gap of 45 day between renewals. No Waiting Period in case of Accidental Hospitalization

Insurance claim will be only paid to the activated bundle users, who holds a registered SIM against their CNIC and name on which the bundle is activated.

Exclusions:

Conditions in which a claim is not payable:

Suicide and attempt to suicide, self-inflicted injury, and illegal act of the customer;

Pre-existing Health and Maternity Conditions;

Failure to seek or follow medical advice, taking of alcohol or drugs. medical expenses can be reimbursed without the condition of getting admitted into the hospital.

FAQS

1. What is the claim process?

For claims, please call EFU Life Assurance Ltd at UAN 042-111-333-033 or email at Support@mhealth.efulife.com or by post at Claims Department, EFU Life House Plot No 112 8th East Street, DHA Phase 1 Karachi

2. When does the coverage start for the customer?

Coverage will start as soon as a customer purchases and activates the Telenor GSM mobile bundle

3. If the customer is not admitted to the hospital, will he get medical reimbursement?

Only in case of accidental medical reimbursements, the customer can show his medical expense slips and get the reimbursement; he does not need to be admitted to the hospital for this reimbursement.

4. What is the Waiting or No Claim Period?                                                                                        A Waiting or No Claim Period is the duration during which policyholders cannot claim specific benefits.
5. What does Beneficiary/Nominee mean?

Beneficiary/Nominee means a person or person(s) appointed by you to receive benefits payable under this plan. Beneficiaries must have insurable interest (for example: Wife, Mother, Father, Brother, Sister, Son, Daughter).

6. Under what condition claim will not be paid?
   

• Suicide and attempt to suicide, self-inflicted injury, and illegal act of the customer.
• Pre-existing Health and Maternity Conditions.
• Failure to seek or follow medical advice, taking of alcohol or drugs.

*Users who have subscribed to the Bundle with EFU Life’s Insurance coverage will be shared with EFU Life Assurance for the verification of claim purposes only.

*EFU Life is solely responsible for all matters related to claims processing and payments.