GENERAL TERMS & CONDITIONS – AUXO GENSET SOLUTION

Terms & Conditions – AUXO

1.      The customer will be charged as per yearly/monthly billing cycle.

You shall not have the coverage or benefits under this warranty in the event that any of the following conditions are applicable:

          i.     The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts repair), abuse, accidents, Acts of God, spills of food or liquids, improper installation.

        ii.     The product serial no. code or the accessories date code has been removed, defaced or altered.

      iii.     The product is used with or connected to an accessory (a) Not supplied by Telenor or its affiliates, (b) Not fit for use with the product or (c) Used otherwise than in manner intended.

       iv.     The seal of the product enclosure have been broken or shown evidence of tempering or the product has been used in a manner other than that for which it has been specified use by Telenor.

        v.     All plastic surfaces and all the other externally exposed part that is scratched or damaged due to normal use.

2.      Telenor shall have no liability of whatsoever nature, in case the device is misused (including but not limited to use of device in illegal, breach of privacy, immoral or unethical activities) by the customer, the user or any third party due to any reason whatsoever; and the customer shall be personally liable for such misuse. In any of such cases, Telenor will also have a right to immediately terminate this Contract and if it deems appropriate it may also initiate legal proceedings against the customer.

3.      This Contract shall commence on the date of approval by Telenor after signing of the form overleaf by the customer and, subject to the provisions of this Contract. The Contract shall continue thereafter until terminated by either party by giving not less than one weeks’ notice in writing to the other party.

4.      Rights, duties, benefits, obligations, or liabilities of the customer under this Contract shall not be assigned, transferred or sub-contracted in any manner whatsoever without written approval by Telenor and implementation of Telenor’s procedure for such transfer. Telenor may at any time assign it rights, duties, benefits, obligations and/or liabilities under this Contract to any third party in accordance with the law at the time being in force.

5.      Telenor may from time to time and with required notice suspend the System/Service.

6.      Telenor may without prejudice to any other accrued rights, after giving prior written notice to the customer, terminate this Contract with immediate effect if:

          i.     The customer breaches any term of this Contract, or any term of any other Contract between Telenor and the customer including but not limited to failure or delay in payment of any amount or charges due to Telenor, or fails to remedy within a reasonable time any breach which is capable of being remedied.

        ii.     Telenor in its reasonable opinion believes that the Customer cannot pay amounts due to it.

      iii.     If the customer is sending abusive, offensive, indecent, obscene, obnoxious, spam or menacing communications.

7.      The customer agrees that Telenor Pakistan will not be responsible for any electrical or physical fault/ damage occur due to installation of a product unit. In case any such damage or fault, the customer fully and completely indemnifies Telenor from any liability of any nature whatsoever.

8.      The customer acknowledges and agrees that Telenor Pakistan provides all data on best effort and calculation basis. The customer agrees that such data will not be taken as authentic for any commercial or other purpose. The customer agrees to fully and completely indemnify Telenor from any and all liability of any nature whatsoever in relation to the data provided by Telenor.

9.      In the event or circumstances which is beyond the control of Telenor, including without limitations to acts of God, insurrection of civil disorder, war or military operations, national or local emergency, acts or omissions of government or of any competent authority, industrial dispute of any kind, fire, lightening, explosion, flood, weather of exception severity, acts or omissions of person for whom Telenor is not responsible, including Jammers and other frequency interference by third party, strikes, lockouts, and interruption of services for maintenance of the system which includes physical features and atmospheric conditions, Telenor shall not be accountable for that period to customer with respect to any Service as per these terms and conditions.  

10.   It is mandatory for the AUXO Genset Customer to provide the customer National Tax Number (NTN) certificate at the time of buying.

11.   The customer shall be fully responsible for any liability that arises on account of the loss of the device and shall hold Telenor harmless and indemnified in this regard. Telenor retains the discretion to discontinue/suspend/disconnect/block product related service in case of theft or loss of product by the customer. Telenor shall also block the stolen device's respective IMEI’s immediately. The customer shall not be absolved from criminal liability, if any arising due to use of the device in any unlawful criminal activity.

12.   Privacy Policy: At all times your information will be treated in accordance with Telenor Pakistan’s Privacy Policy, which can be viewed at https://www.telenor.com.pk/privacy-policy/